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International markets drive a new definition of service

International markets drive a new definition of service

For many companies, their market has been redefined because of the internet. A good or service offered to a traditionally domestic market can now catch the attention of an international audience. Being able to understand and respond to the needs of clients from any location provides an advantage to a company.

Most nations employ English as either a primary or secondary language. This approach helps to breach barriers to your business. Having a well-designed website and utilizing search engine optimization strategies will allow customers and clients around the world to see what your company is capable of doing.

Refining the scope of the markets that you want to address is critical when taking your business global. According to Forbes, you want to “Develop a disciplined method to expanding your business and ensure that every new market you explore offers at least one of the following advantages over others:

  • A larger customer base, potentially with a higher willingness to pay
  • Access to cheaper supply of labor or raw material, leading to cost efficiencies
  • Legal, regulatory, or other systemic factors that make it easier to do business.”

Successful international marketing is similar to marketing in the United States. You have to identify customer needs that your company can address. Make sure your products and services, can address them more completely than competitors in that market sect.

Customers will base their loyalty to a company based on how well their needs are tended to, especially on an international scale. Global customer service is important to any consumer. A company with excellent customer service is more likely to get repeat business from customers. Consequently, the company will benefit with greater sales and profits.

As you consider global expansion, one thing to keep in mind is that you never want to make a move that will diminish success and hard work on home soil. Domestic sales are what got you to where you are and will be the key to expanding that success.

Neglecting your foundation and home market to pursue global markets can easily backfire. By maintaining a strong balance between both markets, you will create a strong brand image at home while slowly establishing yourself internationally. This will allow a company to maintain their core mission while responding to its international potential.

It will take time for a small company to take their business international. But with the right steps and commitment, a small business can find itself competing with larger known businesses and gain the same amount of success.

Your corporate advertising is not for your benefit

Your corporate advertising is not for your benefit

Purpose-driven marketing is a way for brands and businesses to bond with their target audience through their content based on shared need and interests. The ability to connect with your audience is more important than anything you have to say.

Any purpose-driven brand knows how to present their values and it’s “why”. The best brands we know have stories to tell and are relevant to their purpose.

Purpose-driven marketing is more than just content. There’s a “why” behind every brand or company’s content. That is why their content connects people on an authentic level. The content that is created is much more than just sales and marketing. It comes with a bigger meaning.

While most brands are familiar with giving back, they aren’t always familiar with creating content that will both engage their audience and drive them to participate. Success comes from developing content in an organic way that brings mutual benefits to all that are involved.

We all like to feel like we are apart of a bigger audience, and that we’re making a difference in the world. That’s why 6 out of 10 millennials have said they chose to work for an employer based on the sense of purpose. Having a purpose-driven brand has become beneficial for businesses due to:

  • Aligning leaders and team members around a common purpose, mission, and culture.
  • Attracts the right type of customers, employees, partners, and investors who believe in your values.
  • Motivates you and your team to be more productive.

Many brands have collaborated with other brands to bring a higher awareness to their cause. This is where purpose marketing shows the cause but also allows a connection to be made.

Dove is a great example of a brand that utilizes purpose-driven marketing. Their missions have been to empower women through self-esteem and confidence. Their “why” is to make a commitment to women’s well being, yet to also show customers that they’re more than soap and moisturizers.

Dove has stated for their self-esteem project, “At Dove, we have a vision of a world where beauty is a source of confidence, not anxiety. Our mission is to ensure the next generation grows up enjoying a positive relationship with the way they look – helping girls to raise their self-esteem and realize their full potential. Their message comes with a purpose other than just selling bath products.

Purpose-driven content marketing is important for any brand or company that wants to engage with their audience. The audience or target customer’s impact on this content is driven by a cause that is spread throughout larger audiences but also promotes the brand in a positive, relatable way.

Artificial intelligence and SEO

Artificial intelligence and SEO

Search engine optimization (SEO) is the process of affecting the visibility of a website or a web page in a web search engine’s results page (SERP). Complicated algorithms examine tremendous amounts of data to produce these results.

To facilitate this workload, search engines now employ the use of artificial intelligence (AI). This change has made it necessary for legitimate digital marketers to refine their efforts to maintain quality in terms of technical SEO and content development.

The artificial intelligence learns and uses natural language processing, meaning that AI SEO becomes smarter and more human-friendly. AI is trained by using known data, such as:

  • Content

  • Links

  • User behavior

  • Trust

  • Citations

  • Patterns

The AI systems then analyze that data using user experience, big data, and machine learning to develop new ranking factors. The process is capable of producing marketable results most likely to meet user needs.

RankBrain is Google’s machine-learning, artificial intelligence system that helps process its search results. The system uses an entirely new way of processing queries. This portion of the search engine’s core algorithm looks at search terms that have not been used before and compares the keywords against other searches to determine what type of results the end user is looking for.

Google’s RankBrain is just one form of artificial “narrow intelligence,” which means that, while it can perform things better than a human in one specific area, it is still a relatively weak form of artificial intelligence.

Yet, AI offers marketers insights that will improve ad campaigns. Adopting AI specifically for SEO efforts presents marketers with tactics that enable them to rank higher in search engines and get their ads seen by more people. The data provides insight that enable you to optimize a website, build links with the high-authority domains, and identifies the best keywords to use for each webpage.

Artificial intelligence has now progressed into deeper learning. While combined with search engine optimization, the list of possibilities to perform tasks has brought a whole new way to produce search engine results.

The execution of SEO has changed because Google, Bing, and all the other search engines are employing artificial intelligence (AI) to evaluate the content of pages.

When SEO is combined with artificial intelligence there are improvements in the results that come from search engine optimization.

Cybersecurity is your responsiblity

Cybersecurity is your responsiblity

October is National Cyber Security Awareness Month, sponsored by the US Department of Homeland Security. This annual campaign raises awareness on the importance of cybersecurity.

In today’s online age, the number of threats to businesses and their customers increases every day. Almost daily, more information about cyber attacks makes its way into headlines. These attacks range from sensitive information such as credit cards stolen from companies to claims of movies being stolen from production companies such as Disney.

Small businesses are key targets

Yet, big business is not the only target. About 43 percent of cyber attacks target small business, and 60 percent of these small companies go out of business within six months of a cyber attack. So why is cybersecurity important?

The increasing prevalence of cybersecurity attacks on both individuals and businesses emphasizes the need for IT security professionals who specialize in cybersecurity.” Attacks are categorized into three general categories:

  • Cybersecurity attacks that target hardware and software, such as malware
  • Financial crimes, such as online fraud and phishing schemes
  • Abuse, also known as “sexploitation”

The threat of data leakage via unmanaged devices is serious,’ says Eduard Meelhuysen, head of EMEA at Bitglass. ‘But having a culture of restricting staff access can actually make an organization more vulnerable, not less.” Companies are attacked due to employees misusing company systems far more regularly that one would expect.

Creating a safe environment

Creating a security culture within a company is all about training and awareness. Hackers constantly find new ways to access information, which is why constant awareness of threats is so important. Individuals face the same effect of cyber attacks and may receive less training on how to protect themselves from cyber attacks.

Cybersecurity procedures should be treated just as important as health and safety procedures have been.

For companies, training can consist of the following:

  • Have a universal security policy
  • Start with basics- learn the difference between each type of attack and how to avoid these situations
  • Make training relevant – training needs to be specific to your organization

For individuals, the following measures will help keep personal data safe:

  • Don’t give out personal information over the phone or via email unless you’re positively sure of whom you’re giving it to
  • Keep your operating system, browser, and anti-virus software updated
  • Create complex passwords that would be hard to guess
  • Never click on links sent via email even if you’re sure they’re legitimate-the safest practice is to go to the company’s website

It’s important to be aware of the risks and threats you might face in cyberspace, but that you also take steps to protect yourself and your data.

Business transparency

Business transparency

Business transparency is the practice of making all company information available to the public. This can include anything from data to revenue to future plans, but the bottom line is that it’s available to everyone — customers, business partners, and employees. While transparency isn’t a new concept in marketing, its popularity continues to increase. In 2014, 68% of consumers said that business transparency was important to them. Just two years later, that number had jumped by 26%. Business transparency is becoming more of a priority for consumers, meaning businesses are starting to take a long look at shifting over to a transparent business model.

If you choose to offer more transparency to your customers, it might start off with the feeling that you’re airing your undergarments to the public. However, transparency has the potential to work miracles. In fact, a whopping 94% of consumers say that company transparency affects their likelihood of buying a product. Truth is, consumers are tired of being treated as “targets.” Business transparency shows your customers that you value them as humans and not as dollar signs.

One of the most well-known successes of a company utilizing transparency is McDonald’s Canada’s ongoing campaign, “Our Food. Your Questions.” The campaign aimed to debunk rumors regarding the quality and production of their food. The company has answered over 42,000 questions and increased customer trust by 46% since its launch.

Buffer went even further. Company transparency is such a core part of their values that they’ve even received some backlash. The company makes all of their information, from salaries to code to emails, open to the public. The result? An increase in revenue by one million in less than a year.

Other than the initial shock of baring it all for your customers, transparency marketing is one of the easiest ways to turn first-time customers into long-time returners, especially for small businesses. It builds the reputation of your company at no extra cost or manpower. Making company practices accessible and visible to customers develops brand loyalty and distinguishes you from the masses. Consumers today are slow to trust, so making information available to them from the get-go establishes rapport and assures them of your authenticity.

What is social media marketing?

What is social media marketing?

Social media marketing, or SMM, is a form of Internet marketing that involves creating and sharing content on social media in order to achieve your marketing goals. This includes posting text and image updates, videos and other engaging activities. These may include tools such as a hashtag, which drives audience interaction and engagement.

The use of social media in marketing has brought new consumers to businesses by expanding their audience and directly targeting the audience on platforms that they use every day.

Your business type should inform and drive your marketing strategy. When building a social media marketing strategy, it should reflect the following questions:

  • What are you hoping to achieve through social media marketing?
  • Who is your target audience?
  • Where would your target audience hang out and how would they use social media?
  • What message do you want to send to your audience with social media marketing?

Gathering data will allow you to pinpoint exactly what the consumer wants and how to engage their social media. When marketing is introduced to social media, consumers automatically participate subconsciously, which then drives sales for a business.

Great content and a consistent brand image are what will drive your social media marketing. By staying consistent with your brand and other forms of marketing, consumers will be able to retain your products and relate it back to your business’s core identity.

Social media marketing has expanded due to the increase in usage of sites that target consumers use the most. The most common social media site include:

  • Instagram
  • Pinterest
  • YouTube
  • Facebook
  • Twitter

Social media marketing is effective whether the company acts alone or has collaborated with others. In 2015 emojis became a trend among social media users. Brands picked up on this trend and started to use the emojis as well.

Taco Bell, who has an interactive social media presence among the youthful demographic joined in on the trend. Users simply had to tweet at Taco Bell with taco emoji and another of their choice, and the brand would tweet the user back with a humorous mashup of the two images.

Other companies such as Urban Decay used Pinterest to get users excited about a new makeup collection by creating a contest on the social media site where the winner would win tickets to the sold-out music festival Coachella.

Social media marketing has become a powerful marketing tool due to the usage among its target audience and growing youth population. It is an advantage to businesses on staying up-to-date with its audience, but also increase sales as well.

Integrity in marketing

Integrity in marketing

Marketing integrity is not just a virtue; it is a driver of choice. The main role of a marketing agency is to find ways to increase brand loyalty and customer sales for any given company, but a false advertisement could lead to a loss for the company.

In today’s society where fake news is everywhere, customers will stick with companies based on integrity and loyalty. Unless it is a last resort, no client will stick with a company that has lied to him or her. Yet, numerous companies have been known to be misleading in their marketing efforts.

In 2006, more than 75% of Opinion Research respondents said they preferred to buy from a company that operates ethically, even if they have to pay more. Yet how can an agency use expert writers to promote itself or provide clients with integrity? By taking a step back and analyzing their practice with these simple steps, a company can raise their loyalty and sales:

  • Prepare ahead by informing yourself, your staff, and your clients of the importance of integrity in marketing.
  • Look for evidence that integrity is important to a writer before you hire them, and emphasize that it’s important to you as well.
  • Give the writer only facts you can prove.
  • When reviewing a writer’s work, make sure that everything they say is true. A good writer will know how to phrase truth creatively, so the message is interesting as well.
  • When you find a good writer, commend them and keep going back to them with future assignments.

In his book, John Blumberg acknowledges that a great leader will take risks in not knowing and will be grounded with a core set of values, “we don’t go running away from our values, we go drifting away. And one day we wake-up in a place we never meant to be drifting in a direction we would never have chosen.”

The greatest loss of a company is the missed marketing of an unleashed set of core values. Customers base their choices on a guaranteed product. The false advertisement could lead to problems such as government agencies that have reportedly fined the pharmaceutical industry in excess of $3 billion in the past few years because of allegedly misleading marketing and sales practices. 

According to the adage, “A leading medical-device company admitted not long ago to failing to inform doctors about a potentially fatal flaw in their aggressively marketed heart defibrillators. The company’s stock price plummeted and the firm was eventually sold and rebranded”.

This could cause potential harm to the consumer but will cause more harm for the company. Integrity marketing is based on values that companies should abide by, yet not all feel that morals matter with business.

Real-Time Marketing and your audience

Real-Time Marketing and your audience

With technology changing daily, consumers’ need for immediacy has become an expectation. Communicating with your clients through social media isn’t just a leg up, it’s a necessity to keeping your company ahead of the game. Although real-time marketing has been around for a few years, its appeal kicked into top gear during 2016 with multiple social media companies introducing real-time sharing to their sites. These new features offer businesses a cheap and distinctive way to communicate with customers and deliver content of value.

What is real-time marketing?

Real-time marketing is a strategy that focuses on adapting content to fit with current events or timely topics. Before the recent influx of live video features, real-time marketing showed itself mostly through memes or Instagram photos. Now, you’ll see it more regularly through Facebook Live webinars or Instagram stories.

Why use real-time marketing?

Real-time marketing ultimately allows you to humanize your brand. It creates an organic feel to communicating with your clientele. Customers are seeing your brand advertised on the same medium that they see pictures of their niece or videos of an old friend on vacation. This unique aspect of real-time marketing creates an authenticity that you won’t get elsewhere.

How does real-time marketing work?

Real-time marketing primarily works through social media. It allows your company to respond to events or topics related to your product immediately. Although this doesn’t mean that it needs to be a lengthy blog post. Something as simple as sharing a photo can offer an authentic contribution to the conversation that creates a bond between the company and its customer. For example, when the power went out during the 2013 Superbowl, Oreo responded with a Twitter post: “Power out? No problem.” The attached image was just one oreo, spotlighted, with the tagline “You can still dunk in the dark.” The clever post received over 15,000 retweets.

Within the last year, Facebook and Instagram both introduced real-time sharing features, and more and more companies are taking advantage of this platform. In addition to helping build relationships with customers, using real-time marketing creates a sense of urgency, encouraging consumers to act immediately. Many major brands have benefited from this strategy. Marc Jacobs, for example, introduced its 2017 fashion line via live video streaming. Fortunately, you don’t need high-tech equipment or an endless budget to utilize this strategy. Social media alone can help you use real-time marketing to build company-client relationships and provide unique, diverse content.

Virtual Reality: Life within a Screen

Virtual Reality: Life within a Screen

Virtual reality (VR) is a new, exciting technology to be explored. Only a few years ago, it seemed to be something straight out of science fiction; its roots can be traced into film history of the 1950s. The ‘Sensorama’, invented in 1956, presented short films in specially outfitted movie theaters with corresponding sounds and smells. Its creator, Morton Heilig, used this early VR technology to further immerse the viewer into a storyline.

Though no vocabulary existed for the technology until 30 years after this cinematic appeal to the senses, today Heilig is recognized as the “father of virtual reality”.

Modern virtual reality is experienced by its user through a wearable screen. It encodes head, eye, and motion tracking and conveys them onto an LCD display. This makes it possible to transform 2D images into 3D environments. By manipulating the senses, the user accepts the “reality” presented to them.

With no separation between your sight and the ‘world’ in front of you, virtual reality allows for a deeper submersion than does augmented reality.

The VR boom in the late 1980s was too short-lived to make real strides. Silicon Valley’s VPL invested heavily in the new technology only to declare bankruptcy a few years later. After the market failure of several VR systems in the 90s, interest in its development was lost until very recently.

In the last decade, virtual reality has been sought after by innovators as being the latest in computing technology. According to Palmer Luckey, it is the “final platform”.

Luckey founded Oculus VR, which sold to Facebook for $2.3 billion in 2014. As an authority in the industry, he has a definite understanding of the limitless applications of VR.

As its original backers hoped, VR is already advancing the fields of education, science, exploration and career training. It has also been implemented in treatments for lazy eye and PTSD. VPL’s original founder, Jaron Lanier has made the modest comment that virtual reality is merely the “next logical step” in human innovation.

Following Facebook’s purchase of Oculus VR, Mark Zuckerberg took to his personal page to write: “Our mission is to make the world more open and connected…we can start focusing on what platforms will come next.” Zuckerberg added that “Virtual reality was once the dream of science fiction. But the internet was also once a dream…The future is coming and we have a chance to build it together.”

How much time do we spend on mobile devices?

How much time do we spend on mobile devices?

Society is addicted to the use of their mobile devices. Developers and advertisers need to understand these behaviors to compete in the marketplace.

A recent study has shown that the average person spends 90 minutes a day on their phone. When added up, it amounts to 23 days a year. U.S. adults spend 20 minutes daily in apps, while only spending 11 minutes per day via mobile websites. Nearly 80 percent of social media time is spent on mobile devices.

Time is money.

According to emarketer, five trends will influence the amount of time spent on mobile devices:

  • Efforts to make the mobile web faster and slicker
  • Messaging apps evolving into platforms
  • Retailers investing heavily in mobile advertising
  • The rise of mobile video viewing
  • Upgrades to smartphone operating systems

There are now nearly more mobile phone subscriptions (seven billion), than people in the world. Those who have access to the Internet, access it with more than one device.By the end of 2010, mobile data had grown twice as much as voice data. From the beginning of 2014 to the beginning of 2015 mobile data usage grew 55 percent.

Consumers now own an average of five devices. The time that consumers spent on those devices grew slowly over the course of 2016.

Not all the time spent online is distributed equally across platforms, apps, and websites.

Companies have to compete for a single consumer’s attention across an average of five devices. The result is that publishers, brands, and business must accept that apps need to be designed for cross-device usage to get the attention they desire.

Contact Colure’s Project Managers to discuss your visions for successful software development and marketing to move your project forward.

Augmented reality

Augmented reality

Augmented Reality is the melding of the real world with the digital world found on your smartphone. Think “Pokemon Go.”

You have more than likely encountered augmented reality, even if the term is unfamiliar. It is not to be confused with virtual reality, another recent development in the tech world. AR is experienced alongside the real world, while VR simulates its own reality.

Charles Arthur, a contributor to The Guardian, describes AR as taking “a real-life scene, or (better) a video of a scene, and add[ing] some sort of explanatory data to it so that you can better understand what’s going on, or who the people in the scene are, or how to get to where you want to go”.

By blurring the line between what is real and what is not, AR enhances the digital experience.

The most well-known examples of augmented reality in today’s market are Snapchat filters and Pokémon Go. While it is more easily recognizable in entertainment, AR has also been utilized in marketing, educational and retail ventures.

Augmented reality is also starting to play a role in the workplace. It has been adapted for certain hands-on training exercises. An employee’s virtual presence erases the need for direct contact with different environments.

Where direct involvement is risky, the immersive qualities of AR allows for otherwise impossible experiences. For example, NASA has started to use it for scientific research. This enables advances in exploration that humans couldn’t achieve. We can’t send a person to Mars, but technology is taking that giant leap for us.

In the near future, you might not even be able to tell who is seeing the world through an AR wearable. Going through a single day without experiencing augmented reality in some way might even be impossible.

As the technology behind AR continues to evolve, its limits will be pushed even further. Think about how Pong and other early video games now seem so primitive, yet they were what introduced many the members of today’s workforce to computing. Their innovations have increased the capabilities of operating systems hundreds of times over.

These same kinds of giant strides in AR are still to come. The next generation might be taught about the game-changing nature of Pokémon Go just as today’s youth learn about Tetris.

Apple CEO Tim Cook has already labeled augmented reality as the ‘next new thing’. Anyone who is familiar with the tech industry will agree: now that AR has captured Apple’s eye, every competitor will be clamoring to take it to new heights.

The importance of clean data

The importance of clean data

Data plays a critical part in marketing your brand. It provides insight into your target audience and helps to focus your advertising efforts. Your campaigns can only be as beneficial as your data is accurate.

It’s vital to make sure you’re collecting data in a way that’s precise and useful to your business. Just a few simple changes can make your data collection more serviceable.

Data collection concerns:

  • Don’t ask for too much information. Users are wary of giving out information that they feel is unnecessary or invasive. To avoid this, give succinct explanations of how the data will be used.
  • Avoid using outdated technology. Information forms that look outdated can appear untrustworthy to users. Whatever form you use to collect data should still be consistent with the rest of your site. It should appear simple and professional.
  • Be sure your form fields are efficient. Form fields that require specific formatting, like phone numbers or drop-down menus that don’t offer enough options can cause frustration for users and inaccuracies. For example, users who can’t find their occupation as an option in a drop-down menu are likely to choose another occupation that doesn’t accurately represent them.
  • Validate your data. Although data validation can seem monotonous at first, it’s extremely important. If a user accidentally submits the wrong information, it could lead to complications down the road or an inability to provide quality customer service.
  • Not giving enough incentive for providing information. LinkedIn is a spectacular example of offering a valuable exchange for information. As users add more information to their profile, they can look for jobs that better fit their experience or connect with other users that are closer to their industry.

The common theme throughout each of these concerns is the act of not looking at the big picture. For example, offering a drop-down menu might mean less work for you, but it also means less accurate data. Be sure that your form facilitates your function.

Thoughtfully formatted documents communicate trustworthiness and professionalism. When making changes to the way you collect data, it’s important to think about the larger scheme of things. What changes will be more beneficial to your organization further down the road? How can you make it easier for a user to provide information? In the end, it’s accuracy that’s going to provide you with the best results.

Artificial intelligence (AI), your sales, and customer dollars

Artificial intelligence (AI), your sales, and customer dollars

Artificial intelligence (AI) is the use of computer systems that perform tasks that normally require human intelligence, such as visual perception, speech recognition, decision-making, and translation between languages. Artificial intelligence allows big data sets to be analyzed, segmented and filtered while also gaining the meaning behind them.

AI maximizes data and customer targeting. Most digital campaigns implement data in a broad way. They will identify users who fit a profile and send a mass campaign their way. This type of marketing will target a vast amount of people who may no longer interact with that profile or no longer identify with that profile.

If a retail chain wants to promote their newest pair of basketball shoes, they may target their entire sports audience. Yet, not all of these customers are basketball affiliated. By marketing this product to the all-sports sect, the business would be wasting its time marketing to customers who aren’t interested in the product.

The use of artificial intelligence is able to target specific users. By examining who engaged with the basketball shoe ad, artificial intelligence is able to predict who will engage with similar campaign ads.

In order to keep up with the increased efficiency of the digital age, artificial marketing is necessary to keep digital marketing consistently relevant. The use of artificial intelligence allows marketers to spend their time more wisely by managing campaigns rather than worrying about crunching numbers into data. As digital marketing continues to expand so will artificial intelligence.

Examine your User Experience (UX)

Examine your User Experience (UX)

A user experience is “the totality of the experience of a user when visiting a website”.

In recent years, improving the user experience (UX) has been prioritized by many companies. Shop Direct CEO Alex Baldock has said that when it comes to retail, “relevance wins”. A personalized online experience holds an appeal that is impossible to replicate in a physical store.

Recommendations or specific content based on details like previous purchases pique audience interest. This increases the likelihood of future visits and higher revenue. It adds a human element to the online experience.

Improvements in UX are intuitive. For example, an online retailer will learn to stop recommending winter coats to a customer if they begin to browse swimsuits. This kind of reactive change based on consumer behavior has been implemented by Amazon, Netflix, Facebook, LinkedIn, and nearly every other major online presence.

According to Invesp, retailers that utilize customer information to cultivate an individualized experience see a 56% boost in repeat sales. When done discretely, customers appreciate the increased ease of use that this provides.

Yet, 71% of companies do not use this technology. This is a missed opportunity for wider consumer appeal. In this crowded market, appealing to one’s audience over the competition is extremely important. Failing to adapt to new technology can lead to obsolescence.

The data harvested by mobile apps only heighten a company’s ability to tailor a personalized UX. Location-based advertising and push notifications allow for more opportunities to attract customers. Discovering when and how a customer interacts with your content help you to learn how to market to them. Targeted content helps your brand in becoming relevant to any user.

What consumers want most from a company’s online faction is ease of use. Flashy graphics and interactive content can be nice, but do nothing to simplify the experience. Your site or app only needs to succeed in selling itself. Working to create a user-oriented experience should be your main focus.

Mobile app retention rates

Mobile app retention rates

Mobile app retention rates decrease by more than 75% within the first three months of downloading an app. By the one-year mark, only 4% of users still engage with an app they downloaded the year prior. Numbers like these highlight the importance of retention rates when dealing with mobile marketing.

Retention can be defined in different ways. Some companies choose to focus on simply getting users to revisit the app. Others look for engagement with specific features. How you decide to measure retention rates depends on your industry and the nature of the app. For example, an e-commerce app might emphasize user engagement more than a music-playing app. Either way, the goal is to get users to come back.

Mobile app retention is vital to the growth of a company. A high number of users is useless if they churn early on. Instead, a small number of users that repeatedly return to the app offers reliability and lead to stronger relationships between the business and the customers.

Ways You Can Increase Retention Rates

  • Target your mobile audience. Casting a big net to catch a bunch of users will yield a very low percentage of returns to your app. Instead, focus on marketing your app to a segmented group of consumers who are more likely to engage with the app continually.
  • Evidence has shown that push notifications can increase retention rates by at least 20%. Personalizing those push notifications to the individual user increases retention rates even further.
  • Give special attention to users within their first month of downloading the app. By developing a consistent engagement early on, you create a habit in the user that they’re more likely to continue.
  • Invest in beta testing your app to make sure you’ve developed a quality product. If the app isn’t user-friendly, all the marketing strategies in the world aren’t going to make it appealing to users.

User acquisition has consistently been the emphasis in mobile marketing, but the attention needs to be shifted to retention. Mobile app retention rates ensure consistent engagement with loyal customers, which means a longer lifespan for the app and the company.

The importance of online micro-communities

The importance of online micro-communities

Online micro-communities help to define a customer’s needs and definition. If you follow a fitness ‘guru’ on Instagram, you have probably seen sponsored posts promoting health supplements or gym memberships. This reflects the prevalence of micro communities in social media. A brand can most easily gain traction among people with relevant interests.

Focused content means targeted engagement. Sticking to what is pertinent to your industry will lead to higher revenue. The best way to grow and keep your following is to only promote relevant content.

A critical action is discovering which social networks your target market. Seeking out popular users in relevant industries is also vital. Their support will direct followers to your page.

Using the power of micro-communities is a straightforward way to find your target consumer group. Once you have cultivated an audience, that user following will expand out. Those with similar interests can be introduced to your brand through social media engagement, such as their peers’ ‘likes’.

Engagement should be valued over community size. 5,000 Facebook Likes is nice, but 5,000 people on a mailing list or using your company’s hashtag is even better. Promote your brand, not just your business.

Having 10,000 to 100,000 followers is statistically proven to be an influencer’s sweet spot. As a page’s follower count grows, their interaction levels tend to decrease. The term is ‘micro influencer’ for a reason.

The effects of going viral are short lived. It rarely leads to continued success. Broader recognition can mean easily getting lost in the sea of other huge brands. It is therefore vital to recruit influencers with a more specific demographic.

Asking Kylie Jenner to promote your investment firm will get you some clicks. Will they convert to revenue and continued engagement? Probably not.

When promoting your company, stick to what makes sense. Utilize the right kinds of social media. If you don’t know how to engage, find people who do. The benefits of finding the right niche will be invaluable.

The importance of beta testing

The importance of beta testing

Mobile app beta testing is a stage in mobile app development during which the business tests the app on a selected group of people. This process of testing allows a business to receive critical feedback about their soon-to-be-released mobile app.

This step is often overlooked but is important because it refines the user experience of the app. It’s tempting for businesses to simply “test” the app with their own developers to avoid the process of selecting testers. Unfortunately, this can be counterproductive, as the developers are essentially too close to the project and can easily lose perspective of the larger picture. It can be nearly impossible for them to see the mobile app as if they were interacting with it for the first time.

When getting prepared to beta test for your business’ mobile app, there are a few Important factors to consider:

  • Choose whether you want to do open or closed beta testing. This decision really depends on the type of feedback you need. Closed beta testing will probably do the trick if you’re looking for very specific, pointed answers, but if you need to test your app on multiple platforms or study user behaviors, a larger open group will get you results closer to what you’re looking for.
  • Beware of selection bias. Choosing beta testers who seem like they fit well with your business can be a big downfall. It can mean that they don’t necessarily look like your user group.
  • Don’t let beta testing be your end of the road. While it is an important part of developing your mobile app, it should act as your starting point, not your final destination. Beta testing should give you a starting point as your continue to integrate new technology and features into your mobile app.

Beta testing is a crucial part of mobile app development. It gives you information on specific changes that need to be made before it is released. However, beta testing should also act as a launching point for the continuous updates and changes that will need to happen to respond to the consumer’s ever-changing needs.

Artificial Intelligence (AI) and the cost of information

Artificial Intelligence (AI) and the cost of information

Artificial Intelligence (AI) has been a growing field for decades, but the uprise in virtual assistants in the home has opened a new channel of advertising. With it comes new challenges. Virtual assistants, like Apple’s Siri or Amazon’s Alexa, give consumers a hands-free, hassle-free way of looking up information, keeping track of their plans for the day, or even trying new recipes. But the marketing industry has been hit hard by consumers’ new ability to make purchases or browse the internet without being exposed to a traditional advertisement.

AI brings both benefits and pitfalls to the marketplace. Marketers have new tools at their disposal, but they’ve also been given quite a few hurdles to jump through.

Pros of AI:

  • Virtual assistant devices offer better, more precise data that’s willingly volunteered by consumers. For example, Amazon gets detailed, individualized data with every task Alexa takes on.
  • AI creates a discrete form of advertising that doesn’t feel like a marching band of business owners trying to sell you their products. For example, ask Alexa to buy you a soda, and she immediately suggests the top two products, one of them being a 24-pack of Izze Sparkling Juice drinks. Izze drinks are getting quick advertising to interested customers disguised as a casual conversation. Consumers don’t recognize advertising as easily in this new and unmarked territory.

Cons:

  • Now that consumers are able to order a new product or search something on the internet without even pushing a button, the emphasis on digital marketing is threatened. Desktop and mobile devices have been the biggest platforms for reaching consumers. Only time will tell how AI will modify the relationship between customers and new businesses.
  • AI devices are always listening to all sound sources in the home, waiting to be activated. AI marketing is supposed to be the next big leap in marketing, but what information is gathered, how, and what happens to that data? What price are customers willing to pay for those advancements. Privacy in our homes is guaranteed by the Fourth Amendment to the U.S. Constitution. Will consumers give up that right by agreeing to a software licensing agreement? Sometimes, with no marked path to follow, a fresh line will need to be drawn when it comes to what is ethical and what is business-savvy.

AI emphasizes the importance of Search Engine Optimization (SEO) more than anything. Recommendations by virtual assistants like Alexa and Siri are based on the top results in search engines. Making sure that your service or product is at the top of the list will allow your business to wedge its way into those recommendations. AI management of various details in our lives can be a great asset. The question becomes, “what will be the cost of that growth?”

Digital proofing aids content development

Digital proofing aids content development

For both agencies and their clients, the proofing process can often be more strenuous than the actual creation of the content. In the digital realm, it has become much more simplified. Today many online tools exist that make for a faster exchange of information. Rather than having to shuffle through multiple emails, the project content exists in one space. A digital interface often allows the project to be more collaborative. Even if the two parties never meet in person, a quality product can still be crafted.

Another benefit of the move to online proofing is that it erases the hassle of scheduling conflicts. An agency can send content out to the client whenever it is finished, and they are able to review it at their leisure. They do not have to be confined to an appointment time. The possibility of 24/7 communication means that a client will have the opportunity to give as much feedback as they want.

If a client likes a Japanese agency’s work, it does not matter if that client is based, for example, in Texas. Efficiency and quality can take precedence over proximity.

The switch to online proofing also saves the client money, as it is less expensive to edit digital content than to produce an entirely new physical copy. In fact, it is estimated that online proofing is up to 97% cheaper and twice as fast as reviewing the work face-to-face.

The process eases the workload on both ends. Therefore, it is becoming more difficult to find an agency that does not do most of their work digitally. In addition, improving technology means that it does not have to be as impersonal a process. Digitizing one’s work also establishes interactive working relationships. In the future, it is more easily shareable for whatever purpose the client desires.

What is “cost per registration (CPR)”?

What is “cost per registration (CPR)”?

In order to measure the fiscal health of a company, businesses must measure key performance indicators (KPIs). One critical measurement is determining the cost to acquire one new paying customer. For subscription base companies this model is known as cost per registration (CPR), or cost per acquisition.

The New York Times is in the media industry. In a simplistic model, the media outlet sells subscriptions as one of its revenue streams. For every subscription that the Times sells, some money is spent to cover the cost of advertising. Their net gain is the amount spent on advertising subtracted from the funds raised by the new subscriptions purchased.

No business can avoid this cost. To stop all advertising is to lose subscribers. Subscriptions cannot be attained without advertising. Yet, if there is no reliable consumer base, the Times cannot afford to spend money on ads.

Casual readers who have not purchased a subscription cannot be counted upon as a revenue source. Their inconsistency does not allow them to be relied upon for long-term sales. However, they can be persuaded to become subscribers. Special promotions that are tailored to their situation or lifestyle will increase subscription sales.

For example, repeat visitors to the Times’ website could be re-targeted for a free trial to the print version of the paper. If enough of these readers decide to continue with the service, the Times will have made more money in the long run. Or, existing subscribers could receive a discount flyer for the New York Times’ weekend edition. The revenue lost by giving a discount will hopefully be negated by a wave of new subscriptions.

A careful balance between advertisements and subscribers is the only way to maintain a successful, profitable business. If properly organized, any additional costs taken on in this model will be negated through sales revenues.

CPE Engagement

CPE Engagement

As consumers change the way they interact with brands, so do the advertising strategies that market those brands. The most common model of advertising is still Cost Per Mille (CPM), in which the advertiser pays the publisher per every thousand impressions (viewings) the advertisement gets. Unfortunately, this model is becoming outdated. We’re bombarded with thousands of advertisements and brand exposures every day, all competing for our attention. With that said, the average person actively interacts with only 12 of those ads.

What is Cost Per Engagement Advertising?

Cost Per Engagement (CPE) is a combination between Cost Per Acquisition (CPA) and Cost Per Click (CPC) models of advertising. In CPA, the advertiser only pays the publisher when their ad leads to a sale (or acquisition). CPC works by paying per click on the advertisement. CPE acts as a hybrid between these two models, in which the advertiser pays per engagement with the advertisement.

Engagement refers to any active interaction with an ad. What counts as an interaction varies from advert to advert, and can be anything from pressing the pause button on an advertisement video to typing out a word.

Why use Cost Per Engagement Advertising?

  • CPE motivates users to interact with your brand instead of merely passively glancing at it. Whether the interaction is answering a question or sharing a post on social media, you can be sure that they’ve recognized and connected with your advertisement on some level.
  • CPE delivers accountability that other models cannot give. It guarantees you (the advertiser) that the user has interacted and connected with your brand, with no ambiguity.
  • CPE ensures that you get your money’s worth. By paying per engagement, you can be sure that you’re getting value for publishing your ad. If users aren’t interacting, you don’t pay.

In essence, the publisher is offering something valuable to the user in return for their interaction with your advertisement. Hulu, for example, offers users the ability to watch their favorite television series for free in exchange for watching 90 seconds of commercials. This is a particularly attractive deal when considering broadcast networks show an average of 13 and a half minutes of ads per hour.

CPE advertising can be highly effective, especially when paired with audience targeting. By finding the right publisher and efficiently targeting your audience, you can reach users in an innovative way that counteracts the selective attention of consumers.

Google addresses download speeds with Instant Apps

Google addresses download speeds with Instant Apps

In 2016, Google announced that they were releasing Instant Apps on Android devices. The feature became available on select devices in January this year, but it’s expected that it will be available on all Android devices very soon. The rollout will allow users to access certain apps without downloading them to their mobile device. This new feature has caused a lot of controversies — especially for app owners, who earn revenue from users paying for downloads. However, Instant Apps could also create new opportunities for marketers to reach a larger audience.

Instant Apps will work much like Accelerated Mobile Pages (AMP) in that the pages will pre-download content for a faster experience for the user. Content will download as the user approaches it, rather than the whole page loading in advance. This means users are more likely to stay on the app because they’re not waiting to interact with the content: 47% of users expect a page to load in 2 seconds or less.

This new feature will enable you to widen the top of your funnel and allow more users to interact with your app. An Instant App will act like a lite version of the pre-existing app, so new users who normally would not engage with your content get a taste of the full version and be encouraged to download it. Google also believes that the new feature will act as an “acquisition strategy” and boost downloads in the long run because the Instant Apps will be easily shareable. For example, by including a link to your app in an email campaign, users can engage with the app immediately without having to download it. There are fewer barriers between the user and your content.

Instant Apps could create both new opportunities and new complications for mobile marketers. Which way the scale leans will depend on how users interact with the new feature and how it will affect app downloads.

Click-through rates

Click-through rates

Click-Through Rates (CTR) are one of the most important pieces of data for measuring the success of your advertisements, but it can be confusing to interpret the numbers and apply them appropriately to your mobile app marketing and advertising campaign. Here’s a breakdown of what a CTR is and how you can maximize its use:

What is a click-through rate?

A CTR is the number of clicks that a pay-per-click (PPC) advertisement gets for every number of impressions (views). In essence, it tells you how many times your advertisement is viewed before someone clicks on it.

Why do click-through rates matter?

A higher CTR ultimately leads to lower costs for advertising. Google and other search engine platforms commonly offer lower prices for ads that offer a higher relevance to search engine users. Google, for example, determines the cost based on your Quality Score. The higher your quality score, the less you have to pay for a PPC advertisement.

How do click-through rates work?

What makes a CTR “good” really depends on your industry and the ad’s position, but overall, Google AdWords has an average CTR of 1.91% for search network and 0.35% for display network. With this in mind, your CTR should be as high as possible while still maintaining relevance.

How can I increase my click-through rate?

  • Use targeted keywords. If a keyword isn’t relevant to your business, it could end up costing more money than it’s worth because your ad is leading to click-throughs but not conversions.
  • Use visual content. Images and video boost engagement. In fact, research shows that using the word “video” in an email subject line boosts click-through rates by 65%.
  • Offer freebies. Consumers love free stuff, so promoting an offer like a significant discount off the price of a product is likely to increase CTR.

Click-through rates are used as a Key Performance Indicator (KPI), used to evaluate performance against the market competition. It allows for an apples-to-apples comparison. Numbers can be tricky sometimes. To understand those numbers, it’s important to see your company’s marketplace performance from another angle.

Data visualization

Data visualization

Data visualization tools create graphic representations of business data to make information understandable and meaningful. By doing so, they can bring insight to your marketing strategies and shed light on trends, patterns, and possible changes that affect your business. These insights change with growing technology. The modern visualization tools make viewing data simpler, more accessible, and easier to apply to your marketing strategy.

These tools essentially allow you to look at data from a bird’s eye view. The wider scope means more accurate results. So instead of taking a small sample of data and applying it to your larger consumer audience, you can rake through your entire customer database for more precise results.

Data visualization also gives you the freedom to uncover trends within highly specified categories in your customer database. You can analyze customer data based on purchase history, demographic, or response rates to campaigns and use it as you fine-tune future strategies. The tools even give you the ability to study correlations between specific services or products so you can personalize future offers to your customers.

One of the primary reasons data visualization is important is that it helps to draw meaningful conclusions from the data and make the most of the numbers. By doing so, it can reveal patterns and trends and give hints into upcoming opportunities to interact with your consumer audience. This is especially significant because it not only gives you a direction in which you can move forward; it also gives insight into previous campaigns. Getting a more granular knowledge of your strategy can show you where you’re wasting money and where to focus your spending in the future.

Data visualization tools do all of this while cutting down on time and resources. There’s no longer a need to hire a specialized IT worker to sift through the numbers. Even marketers with a very basic knowledge of analytics can easily navigate and react to the system.

As technology rapidly advances, data visualization allows for more complex analytics at an almost instantaneous rate. Quite literally, it allows you to do more with less by giving you a more comprehensive analysis of your data with fewer resources.

Using market segmentation

Using market segmentation

The internet creates useful technologies for personalizing your marketing content. This is market segmentation. The medium allows you to address your audience by name, give them specific recommendations based on their interests, or send them discounts that they’re more likely to respond to. These technologies allow you to utilize market segmentation and develop strategies to personalize content like no other medium can do.

What is market segmentation?

Market segmentation is a form of targeted marketing that allows you to personalize your marketing campaigns to the taste of the individual client. It uses information about your consumer audience—such as demographic or psychographic—to personalize your marketing strategy. It also allows you to automate this campaign strategy instead of analyzing every client profile individually. You might want to send different email campaigns to clients of different ages, or varying advertisements to clients in different locations. In short, consumers get specified advertisements, and your business wastes less time targeting the wrong audience.

Why use market segmentation?

In addition to leading to an average 19% increase in sales, a personalized web experience allows you to develop strong relationships and client loyalty. Do you know that appreciation you feel when your barista knows your drink before you order? That works for marketing too. Users are constantly bombarded with advertisements. Personalizing your campaign to the individual develops a unique and valuable human connection.

Four points for market segmentation:

  • Determine what your most valuable clients have in common. Age? Zip code? Education? This can give you hints about what they value and what they will respond to. It also gives you insight into what consumers you should be targeting to bring in new clients.
  • Use dynamic content—HTML content that changes based on the viewer. Dynamic content might recognize them by name or change the content of a form based on their occupation. In short, it makes the client feel recognized and valuable.
  • Collect data before you collect an email. Doggyloot, a retail company that sells products for canines, asks subscribers how big their dog is before they sign up for emails. The idea is that products for big dogs are only sent to customers with big dogs. The result? Their click-through rate for these personalized email campaigns is 410% above average.
  • Utilize social media. While automation can be great for setting up campaigns, it can also be frustrating for clients when used too much. Social media allows you to create real person-to-person interaction. The consumer feels cared for when they’re not forced to talk to a robot to get their question answered. Plus, talking with your customers helps you know what they need and personalize the marketing campaigns you send them.

Ultimately, market segmentation works for the benefit of the consumer and the business. The consumer is only getting advertisements that they’re interested in and the business is getting the most from their marketing campaign. Although working to target demographics can take a little more work, it ensures that your marketing strategies are worth the work you’re putting in and will bring the best results.

Live streaming video

Live streaming video

Live stream video is the superpower of the video marketing world. It offers the potential of a memorable marketing video while multiplying engagement with its interactive nature. Viewers can respond to the video in real-time, creating a conversation between customer and company. Unlike other forms of media that are strategized, planned, and produced, live stream video has a natural feel that allows customers to see a company in an organic environment.

Why use live stream video?

Live video ultimately creates the illusion of a face-to-face interaction. You may not have time to sit down individually with each of your customers, but through live video, you can make them feel as though you have. It embraces conversation and develops a dialogue between a company and its customers. Unlike the thousands of other advertisements that consumers are exposed to daily, live streaming doesn’t leave room for edits, coverups, or patches. The format provides transparency — a characteristic that continues to hold more power with each year.

How to get started with live streaming video:

  • Ditch the script. Micro-organizing everything can make your video appear stiff and rehearsed. Take advantage of the organic nature of live video by finding the healthy balance between preparation and improvisation.
  • Bring in a fresh voice. Do interviews, ask others’ opinions, or create a mock panel. Changing things up gives a unique perspective and keeps consumers engaged and interested.
  • Have fun. It’s okay to crack a joke or stumble over your words. Be willing to be spontaneous, and let your customers get to know you.

Top trends in live streaming video:

  • Q&A sessions give the illusion of a face-to-face conversation. Consumers have a short attention span, but live video creates an environment that fosters immediacy. They’re much more likely to ask a question in this type of environment than they are to email someone and wait for a reply.
  • Customer supportAWeber hosts “office hours” during which customers can ask questions directly during live streaming. These office hours are scheduled and consistent, while still maintaining the feel of a personal conversation.
  • Special announcements — Announcing a new product or feature via live video helps build anticipation and excitement. Your customers are much more likely to get pumped about the big news when they see that you are.
  • Live events — Giving consumers a glimpse of a live event builds excitement and encourages customers to celebrate with you.
  • Behind-the-scenes looks — Giving a sneak peek of what goes on behind the curtain not only peaks curiosity; it also develops loyalty because customers feel knowledgeable about the company.

Research shows that consumers will watch a live video eight times longer than an on-demand video. Its unique personality cuts through the clutter of other forms of media and likely will continue growing as digital technology develops.

Accelerated Mobile Pages

Accelerated Mobile Pages

It’s been a year since Google introduced the Accelerated Mobile Pages (AMP) project — a collaborative initiative that substantially decreases the loading time for mobile web pages. The project focuses on minimizing the code for static content (content that doesn’t change based on user behavior) to make pages load almost instantaneously. A regular mobile page takes seven seconds on average to load, but AMP pages take less than half a second. As consumer audiences’ attention spans get shorter and shorter, the ability to deliver content immediately is a precious tool to gain loyalty.

It’s no secret that faster loading content is appealing to consumers. The desire for instant gratification is a key characteristic of young consumers that comes with the rapid growth of technology. But AMP provides just as much to content publishers as it does to mobile device users. When companies join the AMP project, it gives them the ability to guarantee fast content to their users, creating a reliability that will continue to build trust over time. Consumers come back to the brands they trust, and if they know your company gives immediate accessibility to your content, they’re likely to return.

More than that, AMP pages are prioritized by search engines. Between two identical pages — one that uses HTML and one that uses the slimmed-down AMP HTML — the AMP version will rank higher up in the search engine results.

This stripped version of HTML shows itself in a few different ways. First, it prioritizes content that needs to be loaded first so that users can begin reading content immediately. For example, the text is going to load before images appear. And to make it even faster, images won’t actually load until the user scrolls to their location on the page. AMP also loads the layout of the page in advance to keep the page from loading more content — and making the page jump around — as the user is trying to engage with the content. Lastly, AMP only allows asynchronous JavaScript to run on its pages instead of waiting for everything to load at once.

Organizations worldwide are realizing the significance of the AMP project. Earlier this month it was announced that AMP was being adopted by Yahoo Japan and two other Chinese search engines as well. Publishers that have already been using AMP for a while have reported  that AMP pages get more on-site time, higher user engagement, and better monetization. Growing support for the project suggests that this young initiative won’t be going anywhere anytime soon.

Object-Based Targeting

Object-Based Targeting

Object-based targeting allows companies to focus the content of an advertisement to match the content posted by a consumer. If you post pictures of dogs, this technology will marry canine-themed advertisements to appear in your social media.

With real-time social media playing such a big role in the lives of consumers, it was only a matter of time before somebody grabbed ahold of the reigns on real-time advertising. Snap Inc. took a big leap last year by patenting a new technology that will change real-time advertisements in a central way. The technology will allow advertisers to target Snapchat users in a uniquely personal way.

Snap Inc.’s object-based targeting will enable advertisers to promote their product based on the content that Snapchat user posts to their account. If a user snaps an image of a new pair of Nikes, they’re likely to see ads for footwear.

Snap Inc. has yet to enable the technology on Snapchat, but it’s expected that the new features will bring in a significant revenue increase and user growth. In fact, they expect to make between $500 million and $1 billion in 2017 — a big jump from the $59 million they made in 2015.

Consumers repeatedly respond more to image-based advertisements than to written content, so object-based targeting offers a way to speak the language of your consumer audience. Behind Facebook, YouTube, and Instagram are the top social media sites. Both of these rely almost completely on visual content. Not only is it more engaging, but visual content makes your advertisement more memorable. Research shows that when people listen to information, they’ll remember 10% of the information three days later. If that information is paired with a relevant image, they’ll remember 65% of the information three days later.

Snapchat’s new feature will mean that advertisements can be targeted even more specifically than they already are. Advertisers will be able to respond to users automatically and instantaneously, virtually serving up a user’s interests on a silver platter.

User-Generated Content (UGC) in your ads

User-Generated Content (UGC) in your ads

User-Generated Content (UGC) can be a useful way to produce exposure. Many customers who use UGC are more likely to trust a recommendation from another person over the actual content being presented. This is because people usually trust other’s experiences. When certain companies try to win customers over with branded content, this can easily lead them away from the product. UGC allows users to create content based on their likes and wants.

Instead of TV, radio commercials, or billboards, UGC allows users to create their own content while sparing expenses of the businesses. Companies won’t always know if these commercials or ads will sell their customers, which is where UGC becomes useful. It becomes more genuine and sincere because the users that are generating content are not being paid to do so, they are simply sharing experiences.

People are generally likely to trust online reviews just as much as ones that could be in-person. UGC is also a way of exposing people to content that may be able to work better than advertisements. Many people in today’s age will click through ads or fast-forward through commercials. On the other hand, if someone recommends you to a certain product or website, you are more likely to see what it has to offer.

User-Generated Content also allows customers to be more active in the decisions business may or may not make. By generating the content to their needs, it allows businesses to note and modify their products and the way they advertise them. UGC leans more towards creating buzz and not simply just trying to sell based on advertisements. It can be seen as companies talking to customers, not just talking at them through these advertisements. Social media is a great place for UGC and has been found very effective at creating this user content.

Sometimes businesses are not the most effective people to sell their products, but customers might be number one. UGC is important because the customers are unbiased, they do not work for the company or get paid by the company, they are simply expressing opinions and feelings based on the products that they use.

If you want to explore options for content in your advertising, contact Colure’s project management team.