Blog : Marketing

Examine your User Experience (UX)

Examine your User Experience (UX)

A user experience is “the totality of the experience of a user when visiting a website”.

In recent years, improving the user experience (UX) has been prioritized by many companies. Shop Direct CEO Alex Baldock has said that when it comes to retail, “relevance wins”. A personalized online experience holds an appeal that is impossible to replicate in a physical store.

Recommendations or specific content based on details like previous purchases pique audience interest. This increases the likelihood of future visits and higher revenue. It adds a human element to the online experience.

Improvements in UX are intuitive. For example, an online retailer will learn to stop recommending winter coats to a customer if they begin to browse swimsuits. This kind of reactive change based on consumer behavior has been implemented by Amazon, Netflix, Facebook, LinkedIn, and nearly every other major online presence.

According to Invesp, retailers that utilize customer information to cultivate an individualized experience see a 56% boost in repeat sales. When done discretely, customers appreciate the increased ease of use that this provides.

Yet, 71% of companies do not use this technology. This is a missed opportunity for wider consumer appeal. In this crowded market, appealing to one’s audience over the competition is extremely important. Failing to adapt to new technology can lead to obsolescence.

The data harvested by mobile apps only heighten a company’s ability to tailor a personalized UX. Location-based advertising and push notifications allow for more opportunities to attract customers. Discovering when and how a customer interacts with your content help you to learn how to market to them. Targeted content helps your brand in becoming relevant to any user.

What consumers want most from a company’s online faction is ease of use. Flashy graphics and interactive content can be nice, but do nothing to simplify the experience. Your site or app only needs to succeed in selling itself. Working to create a user-oriented experience should be your main focus.

Mobile app retention rates

Mobile app retention rates

Mobile app retention rates decrease by more than 75% within the first three months of downloading an app. By the one-year mark, only 4% of users still engage with an app they downloaded the year prior. Numbers like these highlight the importance of retention rates when dealing with mobile marketing.

Retention can be defined in different ways. Some companies choose to focus on simply getting users to revisit the app. Others look for engagement with specific features. How you decide to measure retention rates depends on your industry and the nature of the app. For example, an e-commerce app might emphasize user engagement more than a music-playing app. Either way, the goal is to get users to come back.

Mobile app retention is vital to the growth of a company. A high number of users is useless if they churn early on. Instead, a small number of users that repeatedly return to the app offers reliability and lead to stronger relationships between the business and the customers.

Ways You Can Increase Retention Rates

  • Target your mobile audience. Casting a big net to catch a bunch of users will yield a very low percentage of returns to your app. Instead, focus on marketing your app to a segmented group of consumers who are more likely to engage with the app continually.
  • Evidence has shown that push notifications can increase retention rates by at least 20%. Personalizing those push notifications to the individual user increases retention rates even further.
  • Give special attention to users within their first month of downloading the app. By developing a consistent engagement early on, you create a habit in the user that they’re more likely to continue.
  • Invest in beta testing your app to make sure you’ve developed a quality product. If the app isn’t user-friendly, all the marketing strategies in the world aren’t going to make it appealing to users.

User acquisition has consistently been the emphasis in mobile marketing, but the attention needs to be shifted to retention. Mobile app retention rates ensure consistent engagement with loyal customers, which means a longer lifespan for the app and the company.

The importance of online micro-communities

The importance of online micro-communities

Online micro-communities help to define a customer’s needs and definition. If you follow a fitness ‘guru’ on Instagram, you have probably seen sponsored posts promoting health supplements or gym memberships. This reflects the prevalence of micro communities in social media. A brand can most easily gain traction among people with relevant interests.

Focused content means targeted engagement. Sticking to what is pertinent to your industry will lead to higher revenue. The best way to grow and keep your following is to only promote relevant content.

A critical action is discovering which social networks your target market. Seeking out popular users in relevant industries is also vital. Their support will direct followers to your page.

Using the power of micro-communities is a straightforward way to find your target consumer group. Once you have cultivated an audience, that user following will expand out. Those with similar interests can be introduced to your brand through social media engagement, such as their peers’ ‘likes’.

Engagement should be valued over community size. 5,000 Facebook Likes is nice, but 5,000 people on a mailing list or using your company’s hashtag is even better. Promote your brand, not just your business.

Having 10,000 to 100,000 followers is statistically proven to be an influencer’s sweet spot. As a page’s follower count grows, their interaction levels tend to decrease. The term is ‘micro influencer’ for a reason.

The effects of going viral are short lived. It rarely leads to continued success. Broader recognition can mean easily getting lost in the sea of other huge brands. It is therefore vital to recruit influencers with a more specific demographic.

Asking Kylie Jenner to promote your investment firm will get you some clicks. Will they convert to revenue and continued engagement? Probably not.

When promoting your company, stick to what makes sense. Utilize the right kinds of social media. If you don’t know how to engage, find people who do. The benefits of finding the right niche will be invaluable.

Artificial Intelligence (AI) and the cost of information

Artificial Intelligence (AI) and the cost of information

Artificial Intelligence (AI) has been a growing field for decades, but the uprise in virtual assistants in the home has opened a new channel of advertising. With it comes new challenges. Virtual assistants, like Apple’s Siri or Amazon’s Alexa, give consumers a hands-free, hassle-free way of looking up information, keeping track of their plans for the day, or even trying new recipes. But the marketing industry has been hit hard by consumers’ new ability to make purchases or browse the internet without being exposed to a traditional advertisement.

AI brings both benefits and pitfalls to the marketplace. Marketers have new tools at their disposal, but they’ve also been given quite a few hurdles to jump through.

Pros of AI:

  • Virtual assistant devices offer better, more precise data that’s willingly volunteered by consumers. For example, Amazon gets detailed, individualized data with every task Alexa takes on.
  • AI creates a discrete form of advertising that doesn’t feel like a marching band of business owners trying to sell you their products. For example, ask Alexa to buy you a soda, and she immediately suggests the top two products, one of them being a 24-pack of Izze Sparkling Juice drinks. Izze drinks are getting quick advertising to interested customers disguised as a casual conversation. Consumers don’t recognize advertising as easily in this new and unmarked territory.

Cons:

  • Now that consumers are able to order a new product or search something on the internet without even pushing a button, the emphasis on digital marketing is threatened. Desktop and mobile devices have been the biggest platforms for reaching consumers. Only time will tell how AI will modify the relationship between customers and new businesses.
  • AI devices are always listening to all sound sources in the home, waiting to be activated. AI marketing is supposed to be the next big leap in marketing, but what information is gathered, how, and what happens to that data? What price are customers willing to pay for those advancements. Privacy in our homes is guaranteed by the Fourth Amendment to the U.S. Constitution. Will consumers give up that right by agreeing to a software licensing agreement? Sometimes, with no marked path to follow, a fresh line will need to be drawn when it comes to what is ethical and what is business-savvy.

AI emphasizes the importance of Search Engine Optimization (SEO) more than anything. Recommendations by virtual assistants like Alexa and Siri are based on the top results in search engines. Making sure that your service or product is at the top of the list will allow your business to wedge its way into those recommendations. AI management of various details in our lives can be a great asset. The question becomes, “what will be the cost of that growth?”

What is “cost per registration (CPR)”?

What is “cost per registration (CPR)”?

In order to measure the fiscal health of a company, businesses must measure key performance indicators (KPIs). One critical measurement is determining the cost to acquire one new paying customer. For subscription base companies this model is known as cost per registration (CPR), or cost per acquisition.

The New York Times is in the media industry. In a simplistic model, the media outlet sells subscriptions as one of its revenue streams. For every subscription that the Times sells, some money is spent to cover the cost of advertising. Their net gain is the amount spent on advertising subtracted from the funds raised by the new subscriptions purchased.

No business can avoid this cost. To stop all advertising is to lose subscribers. Subscriptions cannot be attained without advertising. Yet, if there is no reliable consumer base, the Times cannot afford to spend money on ads.

Casual readers who have not purchased a subscription cannot be counted upon as a revenue source. Their inconsistency does not allow them to be relied upon for long-term sales. However, they can be persuaded to become subscribers. Special promotions that are tailored to their situation or lifestyle will increase subscription sales.

For example, repeat visitors to the Times’ website could be re-targeted for a free trial to the print version of the paper. If enough of these readers decide to continue with the service, the Times will have made more money in the long run. Or, existing subscribers could receive a discount flyer for the New York Times’ weekend edition. The revenue lost by giving a discount will hopefully be negated by a wave of new subscriptions.

A careful balance between advertisements and subscribers is the only way to maintain a successful, profitable business. If properly organized, any additional costs taken on in this model will be negated through sales revenues.

CPE Engagement

CPE Engagement

As consumers change the way they interact with brands, so do the advertising strategies that market those brands. The most common model of advertising is still Cost Per Mille (CPM), in which the advertiser pays the publisher per every thousand impressions (viewings) the advertisement gets. Unfortunately, this model is becoming outdated. We’re bombarded with thousands of advertisements and brand exposures every day, all competing for our attention. With that said, the average person actively interacts with only 12 of those ads.

What is Cost Per Engagement Advertising?

Cost Per Engagement (CPE) is a combination between Cost Per Acquisition (CPA) and Cost Per Click (CPC) models of advertising. In CPA, the advertiser only pays the publisher when their ad leads to a sale (or acquisition). CPC works by paying per click on the advertisement. CPE acts as a hybrid between these two models, in which the advertiser pays per engagement with the advertisement.

Engagement refers to any active interaction with an ad. What counts as an interaction varies from advert to advert, and can be anything from pressing the pause button on an advertisement video to typing out a word.

Why use Cost Per Engagement Advertising?

  • CPE motivates users to interact with your brand instead of merely passively glancing at it. Whether the interaction is answering a question or sharing a post on social media, you can be sure that they’ve recognized and connected with your advertisement on some level.
  • CPE delivers accountability that other models cannot give. It guarantees you (the advertiser) that the user has interacted and connected with your brand, with no ambiguity.
  • CPE ensures that you get your money’s worth. By paying per engagement, you can be sure that you’re getting value for publishing your ad. If users aren’t interacting, you don’t pay.

In essence, the publisher is offering something valuable to the user in return for their interaction with your advertisement. Hulu, for example, offers users the ability to watch their favorite television series for free in exchange for watching 90 seconds of commercials. This is a particularly attractive deal when considering broadcast networks show an average of 13 and a half minutes of ads per hour.

CPE advertising can be highly effective, especially when paired with audience targeting. By finding the right publisher and efficiently targeting your audience, you can reach users in an innovative way that counteracts the selective attention of consumers.

Data visualization

Data visualization

Data visualization tools create graphic representations of business data to make information understandable and meaningful. By doing so, they can bring insight to your marketing strategies and shed light on trends, patterns, and possible changes that affect your business. These insights change with growing technology. The modern visualization tools make viewing data simpler, more accessible, and easier to apply to your marketing strategy.

These tools essentially allow you to look at data from a bird’s eye view. The wider scope means more accurate results. So instead of taking a small sample of data and applying it to your larger consumer audience, you can rake through your entire customer database for more precise results.

Data visualization also gives you the freedom to uncover trends within highly specified categories in your customer database. You can analyze customer data based on purchase history, demographic, or response rates to campaigns and use it as you fine-tune future strategies. The tools even give you the ability to study correlations between specific services or products so you can personalize future offers to your customers.

One of the primary reasons data visualization is important is that it helps to draw meaningful conclusions from the data and make the most of the numbers. By doing so, it can reveal patterns and trends and give hints into upcoming opportunities to interact with your consumer audience. This is especially significant because it not only gives you a direction in which you can move forward; it also gives insight into previous campaigns. Getting a more granular knowledge of your strategy can show you where you’re wasting money and where to focus your spending in the future.

Data visualization tools do all of this while cutting down on time and resources. There’s no longer a need to hire a specialized IT worker to sift through the numbers. Even marketers with a very basic knowledge of analytics can easily navigate and react to the system.

As technology rapidly advances, data visualization allows for more complex analytics at an almost instantaneous rate. Quite literally, it allows you to do more with less by giving you a more comprehensive analysis of your data with fewer resources.

Using market segmentation

Using market segmentation

The internet creates useful technologies for personalizing your marketing content. This is market segmentation. The medium allows you to address your audience by name, give them specific recommendations based on their interests, or send them discounts that they’re more likely to respond to. These technologies allow you to utilize market segmentation and develop strategies to personalize content like no other medium can do.

What is market segmentation?

Market segmentation is a form of targeted marketing that allows you to personalize your marketing campaigns to the taste of the individual client. It uses information about your consumer audience—such as demographic or psychographic—to personalize your marketing strategy. It also allows you to automate this campaign strategy instead of analyzing every client profile individually. You might want to send different email campaigns to clients of different ages, or varying advertisements to clients in different locations. In short, consumers get specified advertisements, and your business wastes less time targeting the wrong audience.

Why use market segmentation?

In addition to leading to an average 19% increase in sales, a personalized web experience allows you to develop strong relationships and client loyalty. Do you know that appreciation you feel when your barista knows your drink before you order? That works for marketing too. Users are constantly bombarded with advertisements. Personalizing your campaign to the individual develops a unique and valuable human connection.

Four points for market segmentation:

  • Determine what your most valuable clients have in common. Age? Zip code? Education? This can give you hints about what they value and what they will respond to. It also gives you insight into what consumers you should be targeting to bring in new clients.
  • Use dynamic content—HTML content that changes based on the viewer. Dynamic content might recognize them by name or change the content of a form based on their occupation. In short, it makes the client feel recognized and valuable.
  • Collect data before you collect an email. Doggyloot, a retail company that sells products for canines, asks subscribers how big their dog is before they sign up for emails. The idea is that products for big dogs are only sent to customers with big dogs. The result? Their click-through rate for these personalized email campaigns is 410% above average.
  • Utilize social media. While automation can be great for setting up campaigns, it can also be frustrating for clients when used too much. Social media allows you to create real person-to-person interaction. The consumer feels cared for when they’re not forced to talk to a robot to get their question answered. Plus, talking with your customers helps you know what they need and personalize the marketing campaigns you send them.

Ultimately, market segmentation works for the benefit of the consumer and the business. The consumer is only getting advertisements that they’re interested in and the business is getting the most from their marketing campaign. Although working to target demographics can take a little more work, it ensures that your marketing strategies are worth the work you’re putting in and will bring the best results.

Object-Based Targeting

Object-Based Targeting

Object-based targeting allows companies to focus the content of an advertisement to match the content posted by a consumer. If you post pictures of dogs, this technology will marry canine-themed advertisements to appear in your social media.

With real-time social media playing such a big role in the lives of consumers, it was only a matter of time before somebody grabbed ahold of the reigns on real-time advertising. Snap Inc. took a big leap last year by patenting a new technology that will change real-time advertisements in a central way. The technology will allow advertisers to target Snapchat users in a uniquely personal way.

Snap Inc.’s object-based targeting will enable advertisers to promote their product based on the content that Snapchat user posts to their account. If a user snaps an image of a new pair of Nikes, they’re likely to see ads for footwear.

Snap Inc. has yet to enable the technology on Snapchat, but it’s expected that the new features will bring in a significant revenue increase and user growth. In fact, they expect to make between $500 million and $1 billion in 2017 — a big jump from the $59 million they made in 2015.

Consumers repeatedly respond more to image-based advertisements than to written content, so object-based targeting offers a way to speak the language of your consumer audience. Behind Facebook, YouTube, and Instagram are the top social media sites. Both of these rely almost completely on visual content. Not only is it more engaging, but visual content makes your advertisement more memorable. Research shows that when people listen to information, they’ll remember 10% of the information three days later. If that information is paired with a relevant image, they’ll remember 65% of the information three days later.

Snapchat’s new feature will mean that advertisements can be targeted even more specifically than they already are. Advertisers will be able to respond to users automatically and instantaneously, virtually serving up a user’s interests on a silver platter.

Content Distribution

Content Distribution

A successful content distribution strategy utilizes already existing channels such as Twitter, Reddit, or the good old-fashioned email list to promote your content. More importantly, it targets your client demographic and reaches out to them through media that they respond to. There’s hardly any point in putting time into creative Snapchat stories if your client demographic is over the age of 50. You’d be far more likely to make an impact through email.

We spend a lot of time talking about the power of content, and that’s valid. Compelling, engaging storytelling is a huge part of drawing in potential clients. But, you may be wrong if you think a posted article or shared Instagram story will create a new stream of clients. Sharing that valuable content is only half the job; the second half is distributing the content for users to engage with.

5 ways to promote your content:

  • Email subscription lists are vastly underrated. Social media gets all the hype these days, but the reality is email is still hugely effective. Its lack of advertisements and ability to act as a portal to other forms of media means it’s still a huge part of marketing to clients.
  • Influencer marketing relies on social media users with a lofty reputation to promote content for them.
  • Twitter ads are effective because of their conciseness. Their short and sweet nature is attractive to the impatient and hurried consumer.
  • Push notifications offer an immediacy and responsiveness that you just can’t beat. Research shows that they boost engagement by 88%.
  • Facebook dark posts are a fairly untapped medium. In short, they allow you to post multiple advertisements to Facebook, each targeting different audiences, without making your own News Feed look cluttered or spammy.

Millions of tweets, posts, videos, and stories are shared every minute. Being selective about how and when you share is vital to your success. While authentic content is significant to reaching potential clients, the value is moot if no one is seeing it. A distribution strategy gives reach and dynamism to your content.

Genuine storytelling

Genuine storytelling

In the world of memes, tweets, and Snapchat stories, it’s easy to assume that engaging consumers means trimming things down. With an audience that has a shorter attention span than goldfish, slimming down marketing strategies to 160 characters seems like the way to go. But statistics show otherwise: engaging and emotional marketing strategies are far more successful than stereotypical promotional advertisements.

Authentic storytelling gives your brand personality. It allows your audience to connect with the company in a way that stands out among the fast-food style content that floods users’ Facebook feeds. This might be through longer-form blog posts, video production, or audio postcards. But the bottom line is that authentic storytelling focuses on developing a human connection. It sells your product or service with discretion, emotion, and relatability.

Tips for authentic storytelling:

  • Use sensory words. Amazingly, your brain cannot tell the difference between what is real and what is imaginary. Smelling coffee and reading about coffee trigger the exact same reaction in your brain. By using sensory details, you create a memorable story that humanizes your brand.
  • Use emotion to your advantage. Research shows that emotionally engaging marketing messages are twice as successful as promotional advertisements. Perhaps one of the best examples of this is Apple’s 2016 holiday commercial.
  • Know your audience and what they value. You wouldn’t talk to your boss in the same way that you would talk to your brother. Similarly, you have to understand your audience before you can have a conversation with them.
  • Be genuine. Numbers, formulas, statistics—it’s easy to get lost in these things. Developing a relatable story that’s organic and fresh will engage consumers in a way that standard promotional marketing just can’t live up to.

This unconventional strategy brings personality and energy to your brand. It gives your company a distinct voice in the industry, actionability to move your brand forward, and deeper insight into the values of your customers. Building these connections with your audience allows you to grow customer loyalty through common interests, beliefs, and standards. It starts a conversation, engaging consumers in a new and vibrant way.

Set your mobile marketing strategy on fire with these marketing tips

Set your mobile marketing strategy on fire with these marketing tips

Guest Blogger Joel Lee us with his insight into mobile marketing strategy:

When you want to set your mobile marketing strategy on fire, you have to understand your audience. You have access to your customers in an instant through the use of SMS mobile marketing. This is a powerful tool, once you learn how to unleash this power your marketing efforts will show significant results. Whether your business is small and just getting started, or you have numerous locations, you can develop a mobile marketing strategy that reaches customers and boosts sales both online and in person.

Your Opt-In Texting Campaign

You need to develop an opt-in campaign that allows you to send marketing text messages to your customer base. Customers sign up, either in store, through a text, or through email. Once they opt-in, you are allowed to send text messages. The messages must contain language that makes it clear how to stop receiving messages to comply with regulations. You can send customers texts about time-limited deals, send links to your blog content, and offer insider information to your business through text messages.

Make Sure Your Website is Ready for Mobile Use

How your website is designed matters. Optimizing your website for use on mobile devices is essential when you are trying to improve your mobile marketing strategy. There’s no point of getting customers to visit your website if it isn’t easy to navigate on a mobile device.

Develop an App for Your Business

Smartphone users love apps when it comes to interacting with a business. For example, opening up a Dunkin Donuts app, the customer can drive up to the window, order a coffee, and then pay just by having the app on their phone scanned. This makes purchases for the consumer easier using their mobile devices. It takes time, effort and money to develop an app for your business, but the payout is worth it.

Allow Shoppers to Pay With Mobile Devices

When you make paying for your goods and services easier on your customers, they aren’t going to go somewhere else to make the same purchase. This means you need to set up a way to accept mobile payments. This is done by finding a payment processor that can accept payments on behalf of your business for a nominal fee. Look around to find the right provider for your specific needs.

Engage on Social Media Platforms

When you want your mobile marketing strategy to work, you have to engage on social media. Facebook, the number one social media platform, offers businesses a variety of tools to engage with potential customers. You will need to build up a base of followers, but also provide relevant content to your followers. Whether you create links to your blog, or you have great deals you want to share, they won’t mean anything if the posts aren’t seen by anyone. To engage your customer base, ask thought provoking questions, reply to all comments, and be mindful of what you share on a daily basis. Keep changing up your strategies and try different deals to see what works.

Author Biography:

Joel Lee

Joel Lee is the SEO marketing specialist at Trumpia, a mobile content delivery service that allows users to customize their coordinated marketing efforts by interconnecting and optimizing all digital platforms.

Authority and Reputation Positioning

Authority and Reputation Positioning

Establishing yourself as an authority within your industry allows you to pave the way for industry developments, rather than following in others’ footsteps. At one point, the leading industry authority may have been the business with the biggest ad budget. A prospective customer 30 years ago may have flipped through the yellow pages and settled with the first listed company. With the rise of the Internet, it’s become increasingly difficult to create customer trust and loyalty.

An industry authority holds a unique type of responsibility that exceeds simply having expert knowledge. Their wisdom is specialized and personalized, allowing them to make decisions to move the industry in a specific direction.

Being an authority in your industry gives you credibility.

According to Zipf’s Law, consumers’ verbalized preference of a brand directly correlates with their actual buying habits. They’ll intentionally narrow their possible choices of a brand until there are a couple preferred products. In other words, the companies which have established enough rapport will be the competitors who remain. Lesser known brands will no longer be the choice of consumers. If your company is the one they think of when they think of that industry, it will be the one that customers continue to go to.

Developing this trust is vital because it turns one-time customers into lifetime customers. Loyalty creates shorter sales cycles by reducing any doubt or worry potential clients may have about working with you, and develops long-term relationships that develop a consistent revenue stream. In essence, authority leads to brand recognition, and in turn, profitability.

There a few steps you can take to becoming an authority in your industry:

  • Develop a specialization. Companies that have a specific niche focus have a specific client focus. Specialization allows you to personally cater to clients.
  • Choose the right channels of communication. Understanding the demographic of your audience will allow you to better know where they’re getting their information from and develop a relationship with them. What social media sites do they use most? Do they respond better to videos or images?
  • Understand what your clients value. Knowing the age of your target audience is one thing, but understanding their behavior is just as important. Creating a psychographic profile your audience will help you provide a product or service that they value.
  • Don’t be afraid to take risks. As an authority, you’re not following the status quo. You’re setting it, allowing others in your industry to follow your lead.
  • Address industry changes openly. Be innovative; being an authority in your industry isn’t going to come from doing what every other company is doing.

Studies have shown time and time again that when bombarded with choices, customers will go with the product brand they’re familiar with. In the same way that a customer in a grocery store will pick up the Heinz ketchup bottle because they recognize the brand, your customers will rely on the authority in your industry. Developing trust and establishing yourself as an authority is key to building customer loyalty.

Bluetooth Low-Energy (BLE) Beacons Are Making Mobile Apps Smarter

Bluetooth Low-Energy (BLE) Beacons Are Making Mobile Apps Smarter

Advertisements today can be overwhelming to consumers. Especially in the last decade as advertising has come to focus upon online consumerism, customers are constantly bombarded with popups for the latest and greatest products. The negative response to this shift in marketing has led to a need for innovative and unique technologies that avoid overwhelming consumers while still reaching an audience. Indoor location technologies, such as Bluetooth Low-Energy (BLE) Beacons, is one of these innovative designs.

What are BLE Beacons?

Bluetooth Beacons are wireless devices that draw attention to a specific location, within a finite space. A clear example of a beacon is a lighthouse: its light draws attention from offshore ships, letting the ships know their distance from the lighthouse and the shore. Bluetooth Beacons do the same thing in a virtual environment, allowing brick-and-mortar businesses to send out signals to mobile devices in the immediate area.

Bluetooth Low-Energy Beacons, also known as Bluetooth 4.0, are just as their name suggests. They do the same thing in practice while maintaining low energy consumption.

How do BLE Beacons work?

The wireless device draws attention to its location by periodically putting out a radio signal. This radio signal consists of a small packet of data, usually advertisements. A beacon at a sports store, for example, might periodically send signals for current deals on hiking boots. Compatible mobile devices within close proximity to the beacon (usually about 100 meters) would then receive those advertisements, triggering applications to prompt responses like push messages or actions.

Why use a BLE Beacon?

Bluetooth Beacons, in general, allow businesses to deliver highly contextualized and personalized advertisements to their customers. Unlike other indoor location technologies such as GPS and NFC, Beacons are hyper-localized and specified for indoor environments. This means that the customer isn’t going to get advertisements for every store in the mall, but they also don’t need to be standing directly next to a product to receive an advertisement.

BLE Beacons also cost 60-80% cheaper than classic Bluetooth Beacons (although classic Bluetooth is recommended for more complex applications). Their low-energy consumption allows them to last much longer than the classic Bluetooth Beacon. The BLE Beacon stays in sleep mode unless it is actively configuring a connection, so it can last up to 3 years on one coin-cell sized battery.

Who benefits from using BLE Beacons?

Both Classic Bluetooth and BLE Beacons can be beneficial to a company. Classic Bluetooth can handle larger amounts of data, but BLE Beacons are ideal for transmitting advertisements to applications that periodically use small amounts of data. This, in addition to their low-energy consumption and cheaper cost, means that small businesses may benefit from using a BLE model over classic Bluetooth location technology.

The value of in-store retail sales influenced by beacon technology increased by $40 million between 2015 and 2016. The benefit of being able to personalize advertisements to customers continues to appeal to businesses, and it’s expected that 4.5 million beacons will be active by 2018.

What is Influencer Marketing?

What is Influencer Marketing?

The emphasis of digital marketing has continually shifted over the past three decades. For the last few years, our industry has been consumed by content marketing. Now, a marketing shift toward influencer marketing has grasped our collective attention. The product or service is falling subordinate to the salesman’s sales-pitch.

Influencer marketing relies on the individual’s popularity or reputation to draw market share to a company’s bottom line. A person’s online persona can sway the choice of thousands of followers in an instant. Their popularity enforces the value of the product, encouraging followers and fans to buy the product. If a consumer finds the influencer enticing, often all that is needed is a simple Tweet to bend a market.

The rise in social media has created a far stronger illusion of intimacy between big names and average people. Instead of relying on traditional media, consumers can go directly to a politician’s Facebook page, or see pictures of a celebrity’s child on Instagram. This direct connection between influencer and follower deceives the follower to trust an influencer in the same way that they might trust a friend or family member. Influencer marketing offers a new type of digital and mobile advertisement that appears far more organic and natural.

Goals when engaging influence marketers:

  • Plan in advance. The use of influencers requires research and focus. A scattered, shotgun approach to marketing runs contrary to the use of influencers.
  • Be strategic in your selection of individuals. Each influencer has a specific audience that follows specific individuals. Each audience has its own habits and tastes. Select a palette of influencers to facilitate your goals.
  • Allow the influencer to use his or her own voice. Influencers have a following because of their brand; they speak with their own voice. This is why you hire them. Let them do their job.

Influencer marketing allows the company to step deeply into the consumer’s circle of trust. In the same way that we are more likely to listen to a good friend, consumers rely on social media to construct their reality. As marketers take hold of this opportunity, consumers become less hostile and more accepting of endorsement by influences.

If you want guidance selecting the elements of you next marketing campaign, contact Colure’s advisory team.

Big Data Analyitics

Big Data Analyitics

The recent digital explosion has not just been limited to devices and mobile applications. The analysis of large sets of digital data is now more important than ever. The growth and practicality of digital analytics in recent years has made it more accessible for companies to take the leap into data mining.

Big data analytics allows you to assess large sets of raw data to reveal patterns, trends, unknown correlations, industry trends, consumer preferences and other valuable sets of information. You can take that valuable information and use if to generate new revenue, better service, and improved efficiency. Big data is very important because it can give companies the edge they need to give them a leg up on the competition. Leveraging data-driven strategies will lead to increased competition and innovation.

With Big Data, companies can acquire more in-depth knowledge about how their business operates, which in return can lead to improved performance and decision making. If you want to know the quantity sold of a particular product or service, you can track that with big data. If you want to know which products did not perform well you can track that with big data. If you want to the particular demographic of who bought your product or service, you can track that with big data. The possibilities are becoming endless. Amazon has been using big data to take their business to the next level.

The online retailer has been using big data to extract large amounts of data on consumer names, addresses, payments, and search inquiries. They also use this information to improve customer relations. Netflix has also used data analytics to find ways to improve their entertainment streaming service. They have an abundance of data that they use to provide insight when it comes to analyzing the viewing behavior of their subscribers giving them information n what content they should pursue and in which markets, both domestically and internationally.

To get ahead of the competition you have to understand where you are as a company and know how your company stacks up against the industry leaders. Big data analysis gives companies that opportunity to close that gap and create leverage for themselves. Big data, provides insight your market, your clients, and yourself.

Consumer-Generated Content

Consumer-Generated Content

There is probably no greater assurance in life than human testimony. Seeing someone providing support for a product or service you’re considering may be all you need to make a final purchase decision. If you take a look around, user-generated content is everywhere. Content created by actual consumers is becoming the go-to method to increase customer loyalty. The first-person narrative is quickly becoming a primary marketing channel.

This technique, coupled with the growth and effectiveness of social media interaction, is a deadly combination. This method gives businesses the ability to pass the brand-building responsibilities to the consumer. The purchase cycle begins with the customer and ends with another client. Why create external content when original user-generated content is available?

This new advantage leans on the customer’s interest to hear more views of people who were once in their position. The direction selected by those and have had a positive outcome with a particular product or service.

The more convincing a user can be in their first-person content, the more enriching the experience will be for the customer who is receiving that message. Satisfaction can come from of a picture filled with joy & commitment, a story with an excellent description, or an experience filled with uncontrollable emotion. Comfort can come in many forms, as long as it is a testimony that inspires your users to investigate an innocent way to brand your business.Close to 60% of retailers and 61% of brands are using consumer generated content in their social media campaigns. The most efficient campaigns focus on these five principles:

  • They concentrate on the basics
  • They stay in it for the long run
  • They listen to the customer
  • They let the customers share their story
  • They allow everyone to be a stakeholder

86% of millennials say that user-generated content is a good indication of the quality of a brand. Let’s help each other and share the experience.

If you need guidance to cross that bridge from one customer to the next, contact our Development Team.

Exploring the consumer purchasing journey

Exploring the consumer purchasing journey

The traditional purchase decision process has been transformed into the new buying decision journey. What used to be a narrow funnel of steps taken by the customer to reach an investment decision, has evolved into a circular path that takes into account diverse consumer experiences. The purchase decision journey has been compressed, but this compression does not mean that the trip is now simpler. In fact, it means just the opposite due to today’s technology that has evolved within the purchasing cycle. It is a series of consumer experiences, without a defined beginning or endpoint.

The purchase decision journey described by McKinsey begins with consideration, followed by evaluation, then enters the continuous cycle, also known as the loyalty loop. The components of the circuit include the purchase, experience, advocacy, and the bond, which will lead back to the acquisition. The cycle will repeat in a never ending circle, until the consumer leaves. A marketer’s goal is to lock the customer into the loyalty loop. To do this, marketers have to forget about traditional strategies and now must proactively personalize the consumer’s next step in the purchase decision journey.

The mission has changed for consumers and companies. For consumers, McKinsey proposes that the systematic narrowing of the initial consideration set no longer occurs. This is a result of businesses taking advantage of the purchase decision journey. Many companies who understand the buying decision journey have eliminated the steps of consideration and evaluation that consumers would typically undergo. Marketers can optimize competitive advantage by using automation, proactive personalization, and contextual interaction throughout the journey to create and maintain loyal customers.

Advertising and promotion alone cannot suffice with the recent purchase decision journey in existence. To reach success, companies must come to this realization and work toward innovation. As the presence and utilization of marketing, media expands, companies’ approaches must change to reach the consumer before the journey begins. The efforts of marketers do not stop there; it is necessary for them to continue to engage with the customer throughout the cycle to create a personalized experience.

Lastly, communication has shifted into a conversation. Originally, marketers were the sole communicators and consumers were the receivers. A relationship between marketer and consumer has now formed because of the presence of two-way conversation that replaced one-way communication.

The path of the consumer purchase decision is no longer a process that comes to an end. Rather, it is an endless journey. Where the buyer steps on or steps off is unknown. What is known is that the marketer can no longer take the consumer for granted.

Advertising and the Olympic Games

Advertising and the Olympic Games

The 2016 Olympic Games are upon us. This year, Rio de Janeiro plays host to the world’s finest athletes. They have converged upon Brazil to discover who is the best-of-the-best. While this venue remains the largest stage for national pride, corporations have established a long history using these games to highlight their dominance in the advertising marketplace.

The history of these games date back as far as 776 BC, but the first modern Olympics were held in 1896 AD, appropriately in Athens, Greece. There, we saw the Olympic Games generating revenue through advertising for the first time.

Traditionally, the rules surrounding the relationship between athletes and advertisers were quite tight. During the Rio Olympic Games, the International Olympic Committee (IOC) has provided more breathing room for advertisers. As a result of the negative feedback from athletes, regarding the advertising restrictions during the 2012 London Olympic Games, the IOC revised the restrictions contained in IOC Rule 40 of the Olympic Charter.

According to Rule 40, “except as permitted by the IOC Executive Board, no competitor, coach, trainer, or official who participates in the Olympic Games may allow his person, name, picture, or sports performances to be used for advertising purposes during the Olympic Games”. The rule was established to prevent over-commercialization, protect official Olympic sponsors, and focus on the athletes performances, not ads. Under Rule 40, only official sponsors had complete ownership of advertising during the Games. In addition, athletes were banned from tweeting or publicly mentioning their unofficial sponsors.

The Rule 40 revision still bars athletes from posting about their sponsors but allows unofficial sponsors to feature their sponsored athletes in ad campaigns during the Games. However, the ads cannot mention Olympic terminology. These terms include Olympics, Rio, summer, medal, victory, gold/silver/bronze, and performance.

Yet to qualify for these changes, U.S. athletes and unofficial sponsors had to submit waivers to the United States Olympic Committee by January 2016. In addition, the ads must have been in-market by March 27, 2016; for unofficial sponsors, this can be a problem. In order to stay relevant to the Games, those campaigns had to start in March and keep circulating until August. That can get extremely costly for brands, especially for small businesses.

Big corporations, like McDonald’s, Samsung, and Visa are all Rio official sponsors. These official sponsorships can cost as much as $200 million. This limited list of big brand sponsorships hold contracts with a select, few Olympians. The restrictions imposed by Rule 40 may do damage to the lesser-known athletes who don’t have as much recognition as other competitors.

During the Olympics, athletes tend to be at their earnings peak. Without being able to fully leverage their Olympian status, athletes cannot financially capitalize upon their global publicity. The Rule 40 change has allowed athletes and sponsors to think creatively on how to market themselves in ways that comply with the restrictions.

Under Armour, an unofficial sponsor, sponsors 250 Olympic athletes. The brand created a widely circulated ad with Michael Phelps that has been airing throughout the Olympics. The ad revolves around Phelps swimming to a song with the lyrics “the last goodbye”. The ad alludes to Phelps last Olympics while promoting the Under Armour brand. With Phelps’ Olympic prominence, it doesn’t matter that the ad is not an Olympic sponsored ad. The ad exudes Olympic undertones.

Although official sponsorships can use the Olympic ring logo and terminology, if an ad has a prominent Olympian people will think of the Olympics. Now that unofficial sponsors can now run ads with Olympians during the Olympic Games, the value of official sponsors may be devalued. With everyone on a more evenly leveled playing field, each marketing campaign fiercely competes to capture the consumers’ attention.

Social media marketing (SMM)

Social media marketing (SMM)

Business Basics

Every hour of every day, social media allows people to consistently create and share information. This constant interaction has driven companies to fully embrace social media as a vital marketing tool. It aids them in displaying their products; manufacturers connect with their returning and future customers. With over 2.3 billion active social media users, a company’s robust, social media presence will continue to solidify the company’s earnings.

Social media marketing (SMM) allows companies to market their brand on social media sites to increase traffic to their websites and stores. The goal of social media marketing is to raise brand awareness on a platform that the customer uses daily. By displaying ads on a site, home screens, or creating a company page with updates, customers are repeatedly exposed to the company profile and products. If the customer likes what the company has to offer, the customer is likely to share videos, images, ads, and articles about the enterprise. This media span reaches potential clients who have not seen the brand’s web presence. SMM allows companies to increase their brand recognition and draw in, as well as retain, customers.

Shoe manufacturer TOMS saw a huge boost in their brand recognition with their #withoutshoes campaign on Instagram. In 2015, Toms designated one day a year as “One Day Without Shoes Day.” Each year on that designated day, the company asks users to post one barefoot photo on Instagram with the hashtag #withoutshoes. For each post, one pair of shoes is donated by TOMS to a child in need. Not only did the campaign rapidly spread, but TOMS also established itself as a socially conscious driven brand. This type of savvy promotion allows customers to feel that their photo contribution and any purchase of TOMS shoes will add to a larger, positive impact on the company.

As seen in the TOMS campaign, social media marketing can increase web traffic, raise brand awareness, and broaden audience bases. Camera manufacturer GoPro frequently uses their Instagram account to show the quality of their product. GoPro extensively uses user-generated content for its Instagram page. Besides their company photos, GoPro encourages users to send in pictures of their best shots with their GoPros. This type of social media marketing not only promotes their product but helps customers to consistently use their GoPros and send in their photos with hopes of being featured on the account.

The prominence of social media in society has created a strong personalized sense of marketing. The life-blood of social media is built upon allowing people to create and share information with others. By marketing brands through ideas, social media allows people to be exposed to products they may not find elsewhere. This type of industry is not bound by a geographical location nor an allotted time slot; it is readily available. Whether the appeal comes from an ad, company page, or a friend’s referral, social media marketing is essential in staying relevant in peoples’ lives.

Programmatic Native Advertising

Programmatic Native Advertising

We’ve all had the experience of mobile pages loading almost instantly, littered with gaping holes in the text. After a few seconds, we see those holes filled by an advertisement that finally drops into place. A significant reason for this lag-time is the different file types used to create those mobile pages. Often times, when that ad finally appears, it may not quite “fit” the page.

By its very nature, mobile content has to be powerful. It needs to be nimble on delivery. To meet the needs of the mobile user experience (UX), Google created the open-source format, AMP (Accelerated Mobile Pages). Their end-purpose is to load mobile data quickly regardless of the mobile platform.

Users expect close to an immediate load, but studies show that “an alarming 77% of (mobile) publisher’s today, their web pages take more than 10 seconds to load…and the average is actually 19 seconds.” The same studies show that publisher’s “who can deliver this content in five seconds or less earn twice as much (search volume) as those at the average point.”
Paul Muret VP, Display, Video & Analytics, Google

Google announced the AMP format in December 2015; soon mobile screens were rapidly filled with new content. This covered the main content of the mobile pages. Unfortunately, the advertisements were still left dragging with a format that took longer to load, thus creating the gaping holes.

The solution was Google’s release this month of AMP for Ads. This format allows for advertising content to load at the same rate as the page content. Google also announced AMP for landing pages. This way, all mobile content is delivered seamlessly without the time gaps.

What about the mobile UX?

This technology translates to a cleaner transmission of page elements. But how do you tackle the issue of merging content, context, and UX? The answer is the Programmatic Native Advertisement in their DBM (DoubleClick Bid Manager). In short, Google has created an environment where advertisements are built from scratch to maximize each individual page load.

Before now, the artwork for a mobile ad was selected from amongst three or four established graphics previously built by a graphic artist. As an ad was called up, the best fitting graphic was chosen for that request/platform. Now, when an advertisement is requested to fill a unique audience/seller/publisher combination, the ad is crafted from scratch to fill that request. Each of the elements of those artworks is individually uploaded. The computer decides the best selection, configuration, and layout of those separate elements, relative to the audience. This programmatic approach allows for a fluid display of content across all campaigns and platforms.

Think of it this way – currently, a graphic artist may use a graphic design program to craft a polished graphic. That artwork may consist of 30 or 40 layers of visual elements. When they’re finished, a couple of polished elements are presented as options dependent upon the needs of the ad. Now imagine taking a collection of those graphic elements and tossing them all into a bowl. Programmatic Native Advertisement will select a specific cluster of those elements to create a new graphic, for each page load. The ad will be built to fill the screen, platform, size, device, all built in context to the user.

The beauty in this development is not so much the uniform data transfer rates, as it is the context in which the advertisements are experienced. The ad’s form and function will be subordinate to the mobile user experience (UX). This technology adds a unique flexibility to advertisements in the mobile universe. Gone are the days of guessing how to best craft your mobile message. If you have questions about addressing your audience, contact Colure’s development team.

Mobile Technologies and Wearables

Mobile Technologies and Wearables

Technology that helps to improve fitness is continuously growing and expanding. The goal of many of these apps or devices is to transfer information seamlessly from the physical world into an app. This particular niche has proven to be a goldmine. The wearable technology industry is projected to be worth $34 billion by 2020. Tracking is currently a large component of these technologies. By providing the ability to track steps, flights climbed, and calories burned, the fitness technology provides detailed insight into a wearer’s life and fitness habits. From there, the wearer can improve or maintain fitness levels.

This booming industry could be either an opportunity or a threat of independence to traditional gyms and fitness clubs. One fitness club, Equinox, took the opportunity when Apple and Nike released HealthKit. The fitness chain engineered its own digital platform with Apple. Personal trainers could now access customer’s accurate data to tailor fitness programs to the customer’s needs.

One non-traditional fitness app made by a gaming company boosted their net worth by 7.5 billion dollars. The company, Nintendo, created the app Pokemon Go with Niantec and the Pokemon Company. This app features the use of a smartphone’s GPS and camera system to make a highly interactive game. The player must walk around in the real world to move their virtual avatar in the game. The avatar will randomly encounter Pokemon. Then the app uses the camera to place the creature as if it is in your “real” environment. You also need to take a certain amount of steps to achieve accomplishments. The Pokemon franchise is so huge and well known that players of all ages download the game. Many users reported that the game is helping them boost their fitness since walking is a necessary component of playing the game.

All this tracking and fitness apps and technology creates a jackpot for mobile advertisers who use data. Since most use GPS, companies can get a detailed look at the lives of their consumers. Additionally, they can receive information about your general state of wellness, health conditions, diet, etc. from these apps. All this data could be sold to create more detailed advertisements, similarly to the online data tracking that already exists. This may be an issue of privacy for many. Others may enjoy having advertisements that are more relevant to their needs and wants.

The fitness technology industry is exploding with growth. Companies who take advantage of this trend will have a potential to reap major benefits. Contact Colure’s mobile advertising team to provide a solid go to market plan for your next mobile app.

Micro-communities and Influencers

Micro-communities and Influencers

Marketing to micro communities – or niche marketing – is an effective method to place your company directly in front of a specific audience. Focusing your efforts to a limited segment of an audience can often create momentum from within a community.

Niche communities tend to be relatively small, tight-knit, and interconnected. Within these communities, there are certain individuals who are more pronounced than other members. These individuals are usually well-respected trendsetters with many followers. Their trendsetting ability earns these people the nickname of ‘influencers.’ Targeting these influencers is key to niche marketing. 81% of companies who use influencer marketing report positive results.

The jewelry company Benique saw a 300% increase on their return on investments (ROI) after starting their campaign. They provided free samples to influencers in return for reviews to their audience. They then collaborated further with the influencers who truly loved the product. Although finding influencers took time, the results paid off.

Context matters when seeking the right influencers. Don’t base your search on a given number of followers only. Katy Perry may have 62 million Twitter followers, but her approach to marketing her music may not be the best choice to promote a software company. Her mass following may actually be a disadvantage. Her overall engagement with followers is low and many of these followers are probably teenagers who are not interested in software. Search for influencers who can create action within your intended audience.

Working with influencers is a business relationship. Popular influencers may receive offers from your competitors. There should be some compensation from your company. The compensation doesn’t necessarily have to be monetary. The web hosting company Cloudways had trouble creating relationships with influencers when they began their marketing efforts. After several unsuccessful attempts, they tried a new approach. Cloudways offered to interview influencers and feature the interview on their website. This allowed the influencers to receive promotional exposure from Cloudways. The business-influencer relationship ended up being beneficial to both parties.

Traditional marketing techniques have moved from their role as a primary tool to augmenting the specific application of niche marketing techniques. The function of each marketing method becomes an additional tool in the ever evolving, media-based world. Creativity is essential to drive your brand’s success. Using influencers in a creative way will keep your business ahead of the competition and in front of those community members who lead the pack.

Project performance and KPI’s

Project performance and KPI’s

Business Basics

The success or failure of any project can be measured if you keep an open eye and know how to measure your company’s performance. You must have measurable data order to understand the significance of any market action. Goals must be set as benchmarks of success or failure. These goals should be realistic and attainable. These measurable benchmarks are referred to as “Key Performance Indicators” or KPIs. These are items that “help an organization assess progress toward declared goals.”-TechTarget.

What is a KPI?

These measurements “are used to evaluate factors that are crucial to the success of an organization,” – TechTarget. KPIs allow organizations to measure the results of their campaigns. These items help to tweak current goals to better sell their product or service. Well set KPIs can determine the success of an organization. Simply stated – if you can’t accurately measure your established performance, there is no way you will be able to modify precisely those behaviors for growth toward your goals.

Differing from group to group

Because organizations in every industry vary, the KPI’s need to reflect those organizations must differ . Each KPI is relevant to a specific purpose. While the basic premise is the same, the goals for each team will be dependent on what the result needs to be. KPIs for a mobile marketing campaign can measure the lead generation and the capture of a customer, but those KPIs will differ from a hospital’s patient ER wait time. The goal of a KPI is to find the best possible way to gain success without spending enormous amounts of time, effort, and money to get there.

Why use a KPI?

When an organization thinks up a new idea, product, service, or campaign, the result and their needs goal has to be assessed. Which means, “before you start assigning KPI’s to everything you can think of, there needs to (be) a clear understanding of your business objectives and strategic directions,” Intouch Marketing. Organizations must ask questions before, during, and after the launch of the campaign to determine the importance of their KPIs.

For KPIs to be successful, an organization must know how to translate the data. “If management cannot translate the importance and understanding of the businesses KPI’s to their employees effectively, they will most likely fail,” Intouch Marketing. Management must be able to quantify the statistics to their employees, so those individuals can execute the campaign to drive success.

Success is something that every organization wants and needs. Measuring KPIs is a key tool to reach those achievements. Organizations must always have an action plan for end results whenever initiating and executing something new into the mix. Otherwise, not setting goals will inevitably end in failure. Be wise and use those KPIs!

If you need guidance on measuring your corporation’s growth and performance, contact Colure’s Project Managers to help you define your next step for corporate growth.

The power of multimedia convergence

The power of multimedia convergence

The diversity of mobile devices has increased the way information is spread across society. No longer do individuals rely on only a single device as their data source. The increasing volume of mobile devices used by any one person allows individuals to constantly want to check the latest trends, follow the latest celebrity, or look at the latest technology across all their devices. The melding of media is starting to be practiced by many.

“Simply put, media convergence is bringing together different media platforms to support one single campaign or promote a product.” – Gerhard Jacobs writing for Target Marketing

What is the power of multimedia convergence?

A vast majority of consumers are cross-device users regardless of age demographic and mobile device usage is on the rise,” according to Millennial Media. Because information is at our fingertips and individuals have to have the latest technology trends in their hands, there is no secret that multiple device users exist. In addition, individuals are more likely to choose a mobile device over a desktop to search the internet or just for enjoyment.

Millennials (Gen Ys) have definitely changed the way individuals view information on the internet. These individuals are at the forefront of the way information is received and will definitely continue to pave the way marketing and advertising companies deliver their product or service to the general public.

Great power lies in combined media sources; it allows for different mediums to display and send the same message. Because of this overlap, individuals are prone to look at multiple devices throughout the day. The question becomes “Why not streamline those messages to show similar images and branding pieces?” From the public’s standpoint, the increased convenience of information provided by converged stories makes using the media a better experience.”

Why is this such a powerful tool for marketers?

Being engaging with the audience is something that every marketer needs to keep in mind when creating content. The audience wants to know the latest, up-to-date information about their favorite product or brand. By displaying the same message across different platforms at different times during the day/week will help reach different audiences at different times in different ways.

Industry revenue resources will drive the deliverance of the messaging and will help marketers to gauge how to reach different audiences on different platforms. Of course, the difficulty will come trying to figure out rotation of advertisements and trying to figure out the best times to display those advertisements.

So marketers are faced with a multifaceted chess game – how, where, and when do place your content in a dynamic marketplace? How do you reap the greatest ROI with constantly revolving players?

Projected advertising revenue trends for 2016 – TV vs. Digital

Projected advertising revenue trends for 2016 – TV vs. Digital

As new types of mobile devices are introduced, digital advertising and mobile app marketing are projected top television advertising trends and revenue in 2016. Previous advertising trends are becoming mundane as new kinds of technology are introduced to the public. Smart watches and virtual reality goggles have made their way into the mainstream. Users of all demographics are excited about them. Shifting mediums equate to shifting advertising markets.

The way in which information is delivered will be a driving force for the future of digital advertising. Device users are devouring both the flexibility and the speed at which information is provided. The choice of format and flexibility is driving users to change their buying habits.

Millennials

Millennials, also know as Gen Y’s, will shift advertising trends more towards digital than television. Prior generations had to park themselves in front of the tube to get their fair share of publicity. Millennials are taking those mobile ads everywhere, in every format. Marketers need to move their ads to where their audiences are going. Millennials like to be involved in a brand and a product. Advertising agencies can use this type of behavior to their advantage. “Millennials want their agencies to stand for something more than pushing products on consumers.”

Predictions

Forecasting trends and predictions are showing digital advertising surpassing television advertising. “Digital media will continue its meteoric rise. Digital ad spending will grow 17.2 percent this year, to nearly $160 billion, and 13.5 percent in 2016, and is expected to overtake TV as the biggest advertising category by the end of 2017,” according to Sydney Ember of the New York Times. One reason for this is how often an individual uses their mobile device. Advertising companies have taken full advantage of habits of consumers by engaging them where they spend most of their attention.

New Mobile Devices

Smart watches and virtual reality goggles are two of the new mobile devices to make their debut in the market recently. For something as small as a smart watch, advertising companies have taken advantage of it. “Smart watches advertisers grab consumers’ attention immediately, no matter what they are doing.” Even though it is a small space, advertising companies have utilized the space to their benefit. They have the ability to keep their brand/image fresh in the consumers’ mind by being able to consistently display ads on the smart watch. Companies will have to discover the users’ boundaries, learning to not overly advertise and annoy a consumer. Even though the medium is ready and available, doesn’t mean it should be overused. Be engaging, but not bothersome.

A new mobile “toy” debuting this year is the “virtual reality goggles.” These goggles attach to most smartphones and allow for a virtual world to be seen through the goggles. What is expected to rise out of the virtual reality world is a new evolution of video ads. Even though video ads are not new, many still think of them as time-consuming and irrelevant. However, Google is incorporating video-based advertisements in their SERPs (Search Engine Results Pages), rather than just pictures and text. By doing this, consumers are more susceptible to accepting video ads. Eventually, those ads will be second nature to users, not perceived as the annoyance they may be viewed as today.

2016 is proving to be a very exciting year for digital advertising. Millennials have set the stage for mobile advertising and will continue to do so for years to come. They want to be involved in the ‘life-cycle’ of a brand. Millennials want to be engaging with companies. This generation will lead the direction of new trends in digital advertising. As new mobile devices introduced, they will become a gateway to how mobile advertising will surpass television advertising. We will just have to wait and see how virtual reality and smart watch advertising will affect the future.

Advertising Budgets 2016: 4 Trends You Need To Know [Infographic]
Infographic
by MDG Advertising

Relationship marketing and customer relationships

Relationship marketing and customer relationships

Relationships. Why are they so darn important in our lives? It’s a question that cuts to the core of the human condition. What is it about this most basic of human interactions that move our minds, our hearts, and our souls? My humble guess is that every person cradles their own, very particular answers to those questions.

Marketers have tried to access that very special part of our lives for many years. Relationship Marketing is the establishment of a long-term interaction between a company and an individual. The goal is to establish a genuine interaction, built on loyalty. That long-term relationship is essential to this process.

The tortoise and the hare?

This concept differs from transaction-based relationships, which focus on promotionally-based sales. Advertising often focuses a select message during a finite time window. Immediate sales and individual ad campaigns often pursue the short-term ROI. A long-term relationship appreciates a long-term return, provided consistently over time.

Forbes contributing writer Steve Olenski describes the concept of Relationship Marketing as revolving around one critical component:

The word I am referring to is “emotion.”

Long the holy grail of marketers and advertisers the world over, the word emotion speaks to that rarified place where few brands and advertisers reside. For just as in any relationship in life, touching on human emotions, preferably the positive emotions, is the key to any happy, healthy and long-term relationship.”

The advantages of this marketing strategy include:

  • strong word of mouth advertising
  • a higher rate of brand loyalty
  • retaining a long-term consumer is less expensive than the cost of acquiring a new customer

Embracing a consumer relationship requires knowing your market, your consumer and having an understanding of your own goals. Familiarity breeds a consistency that benefits both parties. Engaging your consumer leads to long-term gains.

If you are interested in developing long-term relationships with your customers, contact our team.

 

Top Tech Conferences in New York City during 2016

Top Tech Conferences in New York City during 2016

As the forum for culture and innovation, New York City is the destination for all technology enthusiasts and professionals alike. Every year this bustling city hosts some of the country’s best tech and digital conferences. 2016 is definitely not an exception. If your interests span content marketing to all things digital, we have narrowed the endless list of conferences down to five diverse and spectacular tech shows you surely do not want to miss.

Five outstanding tech conferences in NYC for 2016:

Digimarcon: East – May 12-13

Held at the Crowne Plaza Times Square Manhattan, Digimarcon is the conference for digital marketers. With discussion topics spanning Content Strategy, Mobile Marketing, Targeting & Optimization, and so much more, Digimarcon is the tech show for attendees who want to develop better digital and overall business strategies.

Advertising Week – September 26-30

Spanning four days with over 95,000 attendees, Advertising Week is designed for Marketing and Advertising professionals with seminars and workshops drawing from all media industries – including technology, start-up, and agency communities. The gathering is an immersive experience in venues covering four city blocks, including The Times Center, NASDAQ, and Thomson Reuters. Featured speakers range from Warby Parker CEO, Neil Blumenthal, to Hip Hop artist Big Sean.

Ad:Tech New York – November 2-3

Headlined as the “event for modern marketing and media”, Ad:Tech is aimed towards a wide range of attendees. Located at The Javits Center, the conference gathers talent from the marketing, technology, and media communities. It brings them together to provide opportunities to share ideas and build strong relationships in the industry.

New York Business Expo and Conference – November 10

As the LARGEST business conference on the Northeast, the New York Business Expo and Conference is the perfect show for small to mid-size businesses looking to expand their networks. Sessions include essential topics such as Sales & Marketing, Social Media, Entrepreneurship, and more. The conference is located at The Javits Center in Manhattan.

Fast Company Innovation Festival – November 9-13

If you are looking for more than just tech talk and want an overall incredible gathering, Fast Company Innovation Festival is where you want to be. Over the span of three days all over New York City, the festival showcases the best innovations in business, design, entertainment, and technology. Innovation Festival was designed with creativity as its focus and features speakers in fields such as Music, Media, and of course, Technology.

Located right in New York City, these events are excellent opportunities to build a bigger network for your business and open many doors. There are always opportunities out there – you just have to go grab them! When you make it to the Big Apple, be sure to explore our home town, one of the greatest cities on earth! Happy 2016 everyone!

It’s time for your 2015 corporate social media review

It’s time for your 2015 corporate social media review

The end of the year marks the time for a broad review of your corporate social media plan. Take this opportunity to examine your media successes and failures for 2015. Before you step forward into the next calendar year, you should examine what has and has not worked for your company.

This broad overview is a specific year-end event. This differs from the regular monitoring of  your media profile. The yearly review is an opportunity to see if you have reached the broad marketing goals you set for yourself and your company. Key Performance Indicators (or KPI’s) are the benchmarks used to measure social media performance. A KPI could be the measure of website traffic, likes, clicks, or retweets. You need to examine your audience’s level of interaction with your social media profile. Are they interested? Have they been motivated to interact with your media? Are you providing the content they crave? At the end of the day – what service or content have you provided that they value?

Your media team should be analyzing your social media on a regular basis. How often? Daily, weekly, monthly, who is to say? Every company has different needs and resources. No two groups are the same. However, the one constant common to every organization is the clear need to understand their own customers. You need to decide what works best for both you and your customers.

There is one definitive answer – choosing to do nothing will be the most costly option you can select. At that point, you are wasting resources – time, money, and most importantly, your relationship with your customers.

Keep in mind that your social media profile is a living, breathing relationship between your company and your audience. It’s critical you listen to what they are telling you. However, it’s not always a simple conversation. The difference between what your customers are saying and what you are hearing can be immense. Be sure that you take the time to provide an honest evaluation of your media’s track record.

Media analytics tools make the process of analysis clean and simple. As a manager, you’ll be able to read either a brief overview or an in-depth report. Take the time to examine the story that is being presented to your team. As a business owner, this is a conversation you must understand. You don’t have to have fluent media skills, but you must be able to speak the language. You have to understand the basic concepts.

The key steps here are:

  • Research and Plan – Do Your Homework
  • Execute
  • Review your Analytics
  • Modify your Media Plan
  • Re-Execute

Let your media team do the heavy-lifting for you, but as an owner, you need to understand what they are saying. A small investment of time will yield a great reward. Learn the simple mechanics of social media analytics.

This is a polite reminder to re-examine the performance of your corporate social media portfolio for 2015. Before you do anything else, schedule a review near the end of Q4 2016 or whenever you perform your next yearly corporate media review. Don’t allow another year to pass without this critical review.

As you read these words, hopefully, you’ll smile and tell yourself “I’ve already had my yearly media review”. If this is a new concept for you, I challenge you to review your 2015 media results soon. Before you step forward into 2016, be sure to review your performance for 2015.

If you have questions how to proceed, contact Colure’s Advisory Team to help you mold your media profile for 2016.