Blog : Communication

A key to corporate communications

A key to corporate communications

The mobile marketplace is placing new demands upon both corporations and how they interact with their clientele. At the core of many consumers’ concerns is the ability to obtain a clean interaction with an organization. Simple customer service requests or corporate transparency issues are often the sources of an inquiry. Success in these interactions boils down to a company being able to cleanly interact with their clients.

The solution begins with anticipating the needs of your consumer. It’s nice to be able to have customer service department that can filter incoming queries, but how does your corporate hierarchy handle that request once it hits your company’s “1-866-ASK-MEEE” phone line?

Internal communications

Communications is a proactive and interactive process. By anticipating the needs of your customers, your employees, and any possible regulatory agencies, you position yourself to respond intelligently to an inquiry of any caliber. The process starts on the inside.

Two critical needs for successful communications are:
  • an established path of open communications – Is that path flexible to meet the changing needs of the consumer and your corporation? 
  • trained “brand ambassadors” who understand your brand and your corporation. Do you have people who can effectively communicate with your clients? Do they simply read text off of a computer screen or do they actively process the requests when they are contacted by the public?

The way we interact and the way we prepare for that interaction are mission critical to the success of your brand. If a customer’s requests gets lost in a web of inefficiency, the potential PR damage is probably greater than the event that generated the initial query. No one likes to have their concerns dismissed, lost or just ignored.

Be sure that a flexible, interactive pathway is established before you “open the front door”. If your staff doesn’t have an answer, at least have the ability to ‘vamp’. Be able to intelligently acknowledge, record and pass along the very real concerns of your clients.

Your corporate brand is not an image on a bumper-sticker. It is the breathing, interactive face of your business. It is the lifeline to your customer. Be sure that you understand the process of communication.

Simplify the corporate image

The internal workings of almost any corporation are complex. Structure, hierarchies, and procedures are mission critical to keeping an organization well oiled and operational. However, when a customer calls in, they really don’t care about your structural needs – they just want a simple answer to their problem. Getting that simple answer can be like pulling teeth sometimes. Sometimes, these needs will clash with the other. The solution is found in a balance between your structure and facilitating your customers’ needs.

This is the challenge to every Corporate Communications office. How do you merge these two necessities? The challenge to most corporations is being able to listen successfully and answer intelligently. Calvin Sun wrote a great piece on corporate communications for TechRepublic.

Being able to successfully communicate involves active participation. Be ready to listen. Be ready to change for the needs of your customer, your industry, and your brand. If you want to discuss your communications needs for either internal or external clients, contact our project managers to help you get your brand to those who matter most.

Corporate transparency vs. sharing too much information

Corporate transparency vs. sharing too much information

Consumer access to information has placed the discussion of corporate transparency clearly before our eyes. This debate is about a company’s ability to be as forthcoming about their brand as possible, in order to gain their customers’ trust. An increasing number of companies are adopting a ‘full truth’ method for a few reasons.

According to the 2014 Edelman Trust Barometer, “68% of the respondents surveyed considered it important for brands to communicate openly and transparently about how their products are sourced and made.”

In an effort to increase their public persona, several corporations have made efforts improve their relationship with their customers. Patagonia, a popular outdoor apparel and equipment brand shows how it provides transparency for their customers.

Patagonia provides its customers with its Footprint chronicles. This feature allows customers to track the environmental impact of each item sold by Patagonia. The brand offers interviews, PowerPoints, and more, which details the people and history behind the products. For those who are consumers of the brand and advocates for the earth, this feature allows them to be conscious about what affect their purchase will have on the planet. However, this is just one such brand going the distance to provide as much information about the product to the people who consume them. Other brands such as Chipotle and BMW also show a level of transparency with their customers.

 “How much information is too much information? At which point is transparency no longer a viable trait?”

How do you differentiate between transparent communications and tossing out a ‘wall of data’ to justify the request for openness? At what point do you defend your ‘corporate life experiences’ to justify the cost of proactive communication? Every person and corporation have a base of life experiences from which each has grown and learned.

If we were to expose all of our past ‘learning steps’ it could be easily argued that no one may find any one person or corporation attractive. Where do you draw the line between protecting critical competitive data and damage control?

With that said, how we communicate as we move forward is critical. This is an ethical question that every person and corporation must address as move forward. How will they communicate with others? It’s a huge “grey zone” with no defined answers.

Several large corporations are making the shift to transparency. As is so often found in communications, differing perspectives may help to provide a broader insight. Articles from Inc. and Forbes provide an interesting perspective that should be explored.

At the end of the day, how you address this quandary may be defined by a balance you discover between objectives. How do you open your business to your consumer, yet protect the company secrets and interests? Where and how do you draw the line?

Forbes writer, Daniel Newman put it this way “Your consumers will find this honesty so much more appealing than the smokescreen you try to hang over your shortcoming. They will not flinch from giving exactly what you are looking for: their trust and loyalty.”

THREE NYC TECH CONFERENCES TO ATTEND IN 2015

THREE NYC TECH CONFERENCES TO ATTEND IN 2015

New York City hosts some of the most incredible high-tech trade shows each year. 2015 is no different! If communications and media are your trade, we have the inside track. Here are a few trade shows in New York City custom-fit for advertising and multimedia professionals:

Three outstanding tech shows in NYC for 2015:
  • New York Business Expo and Conference – October 27. This exposition creates a platform for business owners and industry insiders to come together and network. It will be taking place at the Javits Center. The conference is intended to be a place where ideas are shared, connections are made and relationships are built. All organizations, from Fortune 500 companies to startups should attend, in order to experience the networking opportunities and business education from accomplished professionals.
  • Ad:tech New York – November 4-5. This is an integrated conference that unites the marketing, technology and media communities. They explore opportunities and address key problems in the related industries. This convention will be held on at the Javits Center. It provides industry professionals with a sneak peek at both new technologies and new directions that industries are moving toward. Ad:tech provides a place to connect, learn and integrate different industries with prominent technologies.
  • Content & Communication World – November 11 and 12. This conference is designed for those interested in media, entertainment and communications technologies. CCW’s 2015 conference will take place at the Javits Convention Center. Topics discussed at CCW include problems and solutions with content management and creation, as well as new and revolutionary technologies in the market. With big-name sponsors like Sony, Cisco and Canon amongst others, it’s no secret that CCW is a great trade show to attend if your interest lies in media, entertainment and communications technology.

Trade shows are excellent places for small businesses, entrepreneurs and enthusiasts to grow professionally. Discover the power of networking and form relationships that will assist in the growth of your company. Seek what interests you – most likely there’s a trade show or conference that caters to your interests. Stimulate your mind and your resume. Come to the Big Apple and take a bite of out of the latest tech shows on earth!

Audience retargeting in social media

Audience retargeting in social media

Advertisers use the practice of ‘audience retargeting’ in order to market a product to the most relevant audience. Social media has become one of the most vital parts of modern society because of its focused ability to meet this need.

The practice of retargeting allows companies to specifically target consumers who have previously demonstrated an interest in their goods or services. Manipulated content allows companies to place their brand freshly into the audience’s mind.

It is significant to focus on consumers who are truly engaged with a brand. In order to grow a business, it is critical to interact, stand out and appeal to your audience.

Facebook is extremely successful in terms of rebranding. They have access to critical data covering a fifth of the entire population of the planet. Because of this powerful information, they are able to place a specific ad in front of a specific person at a specific moment.

The data entered on Facebook pages such as personal preferences, searches, interests, and likes is identified, indexed and stored. Once the information is processed, they match commercial clients to your interests. It is not coincidental that as you search the web for a new computer, ads from electronic companies begin appearing.

The concept of retargeting is essentially a cycle. It begins when a potential customer visits a website and make a request. An association is established between that person and certain markets. As that person continues to ‘surf’, greater amounts of detail about that individual is gathered by various groups. As that person spends time on the internet, much of the commercial results surrounding that person will be molded to their tastes. The cycle both begins and returns to the individual.

By placing focused advertisements in front of a specific audience, companies are able to achieve a couple of critical goals. They maximize the effectiveness of their advertising budget. They’re able to place their advertisements directly before the audience most apt to make a specific purchase decision.

In the end, retargeting is the main tool used to manipulate consumer traffic towards your website. Contact Colure’s marketing staff to discuss the most effective exposure for your company. 

Successful Content Marketing Campaigns

Successful Content Marketing Campaigns

Content marketing is the technique for creating and sharing free content to provide the consumer with an additional level of product interaction. It is meant to attract new customers and to encourage current customers into developing a loyal, repeat business. But, it should be more than a portion of a company or product. It should be used as a tool to engage your audience.

Four successful content marketing campaigns:

  • Birchbox – a monthly subscription service that provides an array of carefully selected beauty samples to customers. They use content marketing to enhance the online shopping experience for their customers. Birchbox features articles about personal grooming, fitness, and popular beauty products to engage its customers. This has been the key to Birchbox’s success, allowing Birchbox to create an interactive experience for customers as if they were in a store.
  • Red Bull – the energy drink maker uses its content marketing to blend in with the community that enjoys its products. Red Bull specifically chooses to be associated with extreme sports through their advertising. They provide featured videos, films and photos of extreme sports and stunts to associate high energy with the essence of its community.
  • MasterCard – the financial institution uses their content marketing to create a hassle-free, convenient way for costumers to enjoy MasterCard’s features. On the MasterCard website, MasterCard offers features such as a saving calculator and debt FAQs to assist customers with their finances. To minimize inconvenience for it’s customers, helpful videos and ATM locators are located in its “Priceless Pointers” section on its website.
  • Kraft – the international food conglomerate, mastered the use of content long before it was a popular marketing technique. Kraft’s website features recipes, tips, ideas, and videos to assist customers with their products. They understand the power of connecting with their customers. Kraft has created a forum where customers can go beyond simply sharing their recipes. Customers experience those products on a most basic human level – while breaking bread. Kraft expanded its brand from simply selling their products to forming an online community that has become ingrained in the lives of its consumers.

A company’s content marketing has to be relevant to the company’s mission, products, and services. It should allow customers to consistently learn and engage with a brand. As content marketing continues to grow, it proves to be more of a long-lasting relationship than a trend. Content marketing will continue to be a necessity for companies to grow and actively engage their customers.

Contact Colure’s team to discuss marketing strategies for your business. See how a focused approach on your project can dramatically modify your performance in the marketplace.

Why Content is Critical to Your Audience

Why Content is Critical to Your Audience

Relevant content is critical to grabbing your audience on an emotional level because they’re searching for answers to their questions. If your content is nothing but bologna, you will lose your audience in a matter of seconds.

So, how do you engage your audience? Take the proper steps to ensure valuable and easily readable content

Three things you need for strong content:
  1. A goal: Provide a focal point of the article. All ideas will contribute towards this central theme.
  2. A voice: Define your point of view and express yourself in the content. Make your statement and provide examples to support your statement. People will need to understand why they should believe what you think.
  3. A lesson: Remember, you are the author. You may not be in a classroom, but be sure to enrich your readers. Be sure that they gain something from reading your work. You are educating and entertaining them by providing information they may not have.

The average Internet user will view a web page and determine whether to continue reading or visit another website in approximately 8 seconds. Even if the user stays longer than those 8 seconds, they have the tendency to skim through, reading only about a quarter of the article. Your content needs to stand out and grab their attention quickly. You must understand your audience.

A short attention span is a dangerous thing. Like the bull that charges a red flag, Internet users flee when they are distracted. They’ll begin to scroll down the page to see a picture or a video. If they notice that the article is going to take 10 minutes to read… Bon voyage! They’ll be gone in a flash. Why would they waste their precious little time reading an elongated article, when they can go visit another web page that tells them what they want in half the time?

Quality content is critical to your audience because it’s the only thing that engages your reader.

Contact Colure to discuss your project’s content, vision and scope.