Blog : International Markets

International markets drive a new definition of service

International markets drive a new definition of service

For many companies, their market has been redefined because of the internet. A good or service offered to a traditionally domestic market can now catch the attention of an international audience. Being able to understand and respond to the needs of clients from any location provides an advantage to a company.

Most nations employ English as either a primary or secondary language. This approach helps to breach barriers to your business. Having a well-designed website and utilizing search engine optimization strategies will allow customers and clients around the world to see what your company is capable of doing.

Refining the scope of the markets that you want to address is critical when taking your business global. According to Forbes, you want to “Develop a disciplined method to expanding your business and ensure that every new market you explore offers at least one of the following advantages over others:

  • A larger customer base, potentially with a higher willingness to pay
  • Access to cheaper supply of labor or raw material, leading to cost efficiencies
  • Legal, regulatory, or other systemic factors that make it easier to do business.”

Successful international marketing is similar to marketing in the United States. You have to identify customer needs that your company can address. Make sure your products and services, can address them more completely than competitors in that market sect.

Customers will base their loyalty to a company based on how well their needs are tended to, especially on an international scale. Global customer service is important to any consumer. A company with excellent customer service is more likely to get repeat business from customers. Consequently, the company will benefit with greater sales and profits.

As you consider global expansion, one thing to keep in mind is that you never want to make a move that will diminish success and hard work on home soil. Domestic sales are what got you to where you are and will be the key to expanding that success.

Neglecting your foundation and home market to pursue global markets can easily backfire. By maintaining a strong balance between both markets, you will create a strong brand image at home while slowly establishing yourself internationally. This will allow a company to maintain their core mission while responding to its international potential.

It will take time for a small company to take their business international. But with the right steps and commitment, a small business can find itself competing with larger known businesses and gain the same amount of success.