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Artificial intelligence (AI), your sales, and customer dollars

Artificial intelligence (AI), your sales, and customer dollars

Artificial intelligence (AI) is the use of computer systems that perform tasks that normally require human intelligence, such as visual perception, speech recognition, decision-making, and translation between languages. Artificial intelligence allows big data sets to be analyzed, segmented and filtered while also gaining the meaning behind them.

AI maximizes data and customer targeting. Most digital campaigns implement data in a broad way. They will identify users who fit a profile and send a mass campaign their way. This type of marketing will target a vast amount of people who may no longer interact with that profile or no longer identify with that profile.

If a retail chain wants to promote their newest pair of basketball shoes, they may target their entire sports audience. Yet, not all of these customers are basketball affiliated. By marketing this product to the all-sports sect, the business would be wasting its time marketing to customers who aren’t interested in the product.

The use of artificial intelligence is able to target specific users. By examining who engaged with the basketball shoe ad, artificial intelligence is able to predict who will engage with similar campaign ads.

In order to keep up with the increased efficiency of the digital age, artificial marketing is necessary to keep digital marketing consistently relevant. The use of artificial intelligence allows marketers to spend their time more wisely by managing campaigns rather than worrying about crunching numbers into data. As digital marketing continues to expand so will artificial intelligence.

Examine your User Experience (UX)

Examine your User Experience (UX)

A user experience is “the totality of the experience of a user when visiting a website”.

In recent years, improving the user experience (UX) has been prioritized by many companies. Shop Direct CEO Alex Baldock has said that when it comes to retail, “relevance wins”. A personalized online experience holds an appeal that is impossible to replicate in a physical store.

Recommendations or specific content based on details like previous purchases pique audience interest. This increases the likelihood of future visits and higher revenue. It adds a human element to the online experience.

Improvements in UX are intuitive. For example, an online retailer will learn to stop recommending winter coats to a customer if they begin to browse swimsuits. This kind of reactive change based on consumer behavior has been implemented by Amazon, Netflix, Facebook, LinkedIn, and nearly every other major online presence.

According to Invesp, retailers that utilize customer information to cultivate an individualized experience see a 56% boost in repeat sales. When done discretely, customers appreciate the increased ease of use that this provides.

Yet, 71% of companies do not use this technology. This is a missed opportunity for wider consumer appeal. In this crowded market, appealing to one’s audience over the competition is extremely important. Failing to adapt to new technology can lead to obsolescence.

The data harvested by mobile apps only heighten a company’s ability to tailor a personalized UX. Location-based advertising and push notifications allow for more opportunities to attract customers. Discovering when and how a customer interacts with your content help you to learn how to market to them. Targeted content helps your brand in becoming relevant to any user.

What consumers want most from a company’s online faction is ease of use. Flashy graphics and interactive content can be nice, but do nothing to simplify the experience. Your site or app only needs to succeed in selling itself. Working to create a user-oriented experience should be your main focus.