With technology changing daily, consumers’ need for immediacy has become an expectation. Communicating with your clients through social media isn’t just a leg up, it’s a necessity to keeping your company ahead of the game. Although real-time marketing has been around for a few years, its appeal kicked into top gear during 2016 with multiple social media companies introducing real-time sharing to their sites. These new features offer businesses a cheap and distinctive way to communicate with customers and deliver content of value.
What is real-time marketing?
Real-time marketing is a strategy that focuses on adapting content to fit with current events or timely topics. Before the recent influx of live video features, real-time marketing showed itself mostly through memes or Instagram photos. Now, you’ll see it more regularly through Facebook Live webinars or Instagram stories.
Why use real-time marketing?
Real-time marketing ultimately allows you to humanize your brand. It creates an organic feel to communicating with your clientele. Customers are seeing your brand advertised on the same medium that they see pictures of their niece or videos of an old friend on vacation. This unique aspect of real-time marketing creates an authenticity that you won’t get elsewhere.
How does real-time marketing work?
Real-time marketing primarily works through social media. It allows your company to respond to events or topics related to your product immediately. Although this doesn’t mean that it needs to be a lengthy blog post. Something as simple as sharing a photo can offer an authentic contribution to the conversation that creates a bond between the company and its customer. For example, when the power went out during the 2013 Superbowl, Oreo responded with a Twitter post: “Power out? No problem.” The attached image was just one oreo, spotlighted, with the tagline “You can still dunk in the dark.” The clever post received over 15,000 retweets.
Within the last year, Facebook and Instagram both introduced real-time sharing features, and more and more companies are taking advantage of this platform. In addition to helping build relationships with customers, using real-time marketing creates a sense of urgency, encouraging consumers to act immediately. Many major brands have benefited from this strategy. Marc Jacobs, for example, introduced its 2017 fashion line via live video streaming. Fortunately, you don’t need high-tech equipment or an endless budget to utilize this strategy. Social media alone can help you use real-time marketing to build company-client relationships and provide unique, diverse content.