Every hour of every day, social media allows people to consistently create and share information. This constant interaction has driven companies to fully embrace social media as a vital marketing tool. It aids them in displaying their products; manufacturers connect with their returning and future customers. With over 2.3 billion active social media users, a company’s robust, social media presence will continue to solidify the company’s earnings.
Social media marketing (SMM) allows companies to market their brand on social media sites to increase traffic to their websites and stores. The goal of social media marketing is to raise brand awareness on a platform that the customer uses daily. By displaying ads on a site, home screens, or creating a company page with updates, customers are repeatedly exposed to the company profile and products. If the customer likes what the company has to offer, the customer is likely to share videos, images, ads, and articles about the enterprise. This media span reaches potential clients who have not seen the brand’s web presence. SMM allows companies to increase their brand recognition and draw in, as well as retain, customers.
Shoe manufacturer TOMS saw a huge boost in their brand recognition with their #withoutshoes campaign on Instagram. In 2015, Toms designated one day a year as “One Day Without Shoes Day.” Each year on that designated day, the company asks users to post one barefoot photo on Instagram with the hashtag #withoutshoes. For each post, one pair of shoes is donated by TOMS to a child in need. Not only did the campaign rapidly spread, but TOMS also established itself as a socially conscious driven brand. This type of savvy promotion allows customers to feel that their photo contribution and any purchase of TOMS shoes will add to a larger, positive impact on the company.
As seen in the TOMS campaign, social media marketing can increase web traffic, raise brand awareness, and broaden audience bases. Camera manufacturer GoPro frequently uses their Instagram account to show the quality of their product. GoPro extensively uses user-generated content for its Instagram page. Besides their company photos, GoPro encourages users to send in pictures of their best shots with their GoPros. This type of social media marketing not only promotes their product but helps customers to consistently use their GoPros and send in their photos with hopes of being featured on the account.
The prominence of social media in society has created a strong personalized sense of marketing. The life-blood of social media is built upon allowing people to create and share information with others. By marketing brands through ideas, social media allows people to be exposed to products they may not find elsewhere. This type of industry is not bound by a geographical location nor an allotted time slot; it is readily available. Whether the appeal comes from an ad, company page, or a friend’s referral, social media marketing is essential in staying relevant in peoples’ lives.