Due to social media, a single person’s comment, tweet or like can be amplified on a global scale. No longer are you speaking into an empty space, that voice can be heard around the world.
Since the dawn of time, the way in which people interact and communicate continues to change. For July 2015, the top three social media outlets are Facebook, Twitter and LinkedIn. People share their thoughts in various social platforms. With each form of social media, there is a different purpose, a separation between audiences.
In the world of business, understanding your company’s audience leads toward building a better business. In 2013, University of Massachusetts, Dartmouth released a study evaluating the social media activities of the Fortune 500 list members. The study found that 77% of those companies are tweeting and 70% are on Facebook. There has been a heavy increase in blogging since 2008.
“A wise man will make more opportunities than he finds.” – Francis Bacon (1560-1626)
In 2013, Oreo Cookies capitalized on an unscripted moment in life. Over 111 million people were captivated, as they sat watching live TV. During Super Bowl XLVII, the stadium lights at the Mercedes-Benz Superdome in New Orleans, Louisiana went black. The power went out – the game came to a screeching halt. Within moments, a wise advertising professional sent out a tweet that captured that moment for their own corporate gain. Oreo sent out the now infamous “You can still dunk in the dark” tweet.
Social media has allowed customers and companies to communicate to each other, directly through a simple comment. Consumers demand companies be responsive to the concerns of their consumer base. Social media has made it easier for people to express what they like and what they don’t like. Being responsive to their customer base is now the expected norm for any company of any size.