Conversational AI is an innovative form of artificial intelligence that recognizes and responds to natural human speech. This technology has revolutionized customer service and eCommerce, offering convenience and accessibility to businesses and customers alike. If you’re not already using conversational AI in your business, you’re missing out on the numerous benefits it offers.
One of the most significant advantages of conversational AI is better customer service. With natural language processing, chatbots and virtual assistants can understand human speech accurately, making customer interactions more efficient and personalized. Conversational AI automates simple tasks, freeing up agents to handle more complex issues and gather real-time customer data to improve product or service offerings. Furthermore, conversational AI eliminates language barriers by providing support in multiple languages without the need for bilingual agents.
Conversational AI also enables personalized customer interactions by linking to a Customer Relationship Management (CRM) system. Customer data such as contact details, order history, and past interactions are used to create customer profiles, allowing businesses to personalize conversations and increase customer satisfaction and lifetime value.
In addition, conversational AI helps businesses to scale their support function, handling more customers without sacrificing quality. AI can automate simple customer interactions, freeing up agents to handle more complex queries. This makes it possible for smaller companies to offer the same level of customer service as larger enterprises at a fraction of the cost.
Conversational AI also lowers operational costs by offering 24/7 availability, which is costly to staff for most businesses. AI platforms get smarter over time, reducing the number of staff required to provide customer support and keeping operational costs low.
Lastly, conversational AI enables easy follow-ups with customers by automating the process. This allows businesses to build better relationships with customers, showing them that their experience matters and their business is valued.
In summary, conversational AI is scalable, affordable, and efficient, making it the perfect solution for businesses of all sizes. Whether you’re a small business or a large enterprise, conversational AI can help you improve customer satisfaction and loyalty, setting you up for long-term success.
Okay, first of all, what even is CX? CX stands for customer experience. The experience of being a customer. And if you’re thinking that’s not revolutionary enough to disrupt something, you’re probably absolutely right. CX startups are companies like Zendesk; they’re companies that are designed to streamline the current customer experience. And they’re poised to disrupt because of AI. Let’s dig in.
Disrupting the customer experience
So, go on Reddit and search for CX. It’s like user experience, user interfaces, and user design, but much more. It starts with a buyer’s journey and ends with you embedding yourself into every facet of their being. For example, the Robinhood App has poor CX. They barely respond to anyone.
The customer experience is a relationship that customers build with a business. And it’s becoming important because customers are seeking these experiences. Look at Apple. People want to call themselves Apple or iOS users. People want to connect with the brand that they’re using.
But more than that, there’s AI.
The AI chatbots are disrupting customer satisfaction
In the old days, we hated phone trees, right?
If you’re a younger millennial, you have no idea what that means. A phone tree is a directory; when you call in, you get directed to different areas of a company. There weren’t any voice prompts, and the phone trees could get five or six levels dense.
“Do you want accounting? Do you want receivables? Do you want Steve? Steve A or Steve S?”
The earliest chatbots operated like this, too, and they sure weren’t going to disrupt anything. If you called, say, Reddit, you’d get an automated voice telling you to press 1, 2, or 3. If you then went on a live chatbot (let’s assume Reddit ever wanted anyone to contact them, because you actually cannot contact Reddit at all), the chatbot would tell you much the same.
But now chatbots have differentiated themselves. You can talk to them in natural language, and they respond. This is something called Natural Language Processing.
What does it mean for you?
You could start a CX web3 machine-learning startup today, and realistically, most people wouldn’t even know what you do. But they would throw money at you.
Today, CX is mostly about using automation and artificial intelligence to smooth the customer experience, reducing friction across multiple channels. So the reality is that a CX startup is someone who is using high technology to make the customer experience better.
So you’ve got AI. And you’ve also got web3, because this is what people are expecting web3 to be. They go on their mobile app, they load up a page, and they see furniture in real life through augmented reality. They see furniture, scan it with a mobile app, and immediately buy it.
Let’s all move to a better customer experience
Part of it is that people do need a better CX. Amazon made itself an empire because of fast returns and good customer service. Guess what: That’s how Sears was an empire for over 100 years. A better customer experience is essential, and it’s a great industry to be in.
As the economy falters, customers are increasingly operating solely within realms they want to operate with. Newer customers have been more concerned with customer experience than product quality. That’s right. They’ll stick with a mediocre product because they… want a good experience.
How far could you get if you could help other companies build those experiences?
If you went to college (or dropped out of college—hey, all the tech wunderkinder are doing it), you’re already rolling your eyes. Yeah, Pearson could disrupt the NFT space by selling textbooks as NFTs. Let’s set aside the anger and explore what it means for new startups.
Pearson? Textbooks? NFTs?
Maybe you somehow have the luck of never encountering a Pearson textbook. Pearson textbooks are hundreds of dollars and usually required by a class. Even better, Pearson has worked hard to ensure you can’t get their textbooks on the secondary market.
It began with edition inflation. Every year another edition… so you couldn’t just use an old book. Next, there were codes attached to each book for an “online lab,” even books that really didn’t need an online portion. These codes were one-time-use only, so again, you couldn’t sell the book.
Now NFTs are the latest in Pearson’s pursuit of profit.
Removing the secondary market
But actually, this isn’t about NFTs. Not really. It’s about removing the secondary market. Pearson has been clear that it hates that its books can be resold. A used textbook can be sold up to seven times, even with multiple editions and lab codes.
Removing the secondary market is happening everywhere. Earlier this month, HBO axed a tremendous portion of its library. People were mad, but they can’t do anything about it; they don’t actually own the library, they just own access to it.
Pearson’s NFTs also remove the secondary market but use an entirely different strategy. What you’re purchasing now is your access to this book. You can’t sell it because you only purchased your access. And if Pearson goes through with this, there will probably be limited access; the Terms of Service will likely state that the service could go down or disappear entirely without liability to the company.
NFTs, web3, and the world of artificial scarcity
We’ve talked about this before, but what web3 commerce does very frequently is create artificial scarcity. Planet #24928 of the Metaverse could have infinite lots, but if we produce only 100 lots, then we profit. This isn’t new. A painter could sell 4,000,000 prints, but they chose to sell 40 because that makes their work valuable and rare.
The extraordinary thing, of course, about this new economy is that anything can become rare art, including a Pearson textbook on Quantitative Analysis for management. Many of the most successful NFT products dabble with these elements of artificial scarcity. You might pay $5 for a hat for your Metaverse avatar now, but what if we told you it was the only one in the world?
More importantly, NFTs are moving firmly into mainstream space. CNN is selling NFTs of articles. While the world hasn’t quite gotten a handle, universally, on what an NFT is or what it means, they have continued to embrace it.
That’s some good news in the world of bad.
The funding window is closing—so go find your unicorn
If you haven’t loaded up Reddit in a minute, you might not realize that the unicorns are missing. In a reference only millennials will get, they’ve been driven back into the sea. Bottom line: You’re running out of time.
Investors are pulling back. Layoffs are rampant. Startups are having a hard time. The time to throw out a quick mobile app and make millions of dollars was slightly before the Robinhood app launched. Things are getting lean out there.
But that doesn’t mean there aren’t opportunities. You can see that mainstream adoption of NFT, blockchain, and cryptocurrency continues even after the disastrous series of crashes this year. Pearson’s consideration of NFTs means mainstream companies still welcome the idea, provided that NFTs and cryptocurrency can solve their extant pain points. What pain points could your blockchain solve?
Conversational Artificial Intelligence (AI) is a form of AI that can recognize and respond to natural human speech. The emergence of this technology has led to some impressive innovations in customer service, eCommerce, and beyond.
If you’re not already using conversational AI in your business, you may be wondering what all the fuss is about. As more people today get used to having their own virtual assistant at all times, any customer-centric business that doesn’t offer a similar level of convenience and accessibility is likely to get left behind.
Conversational AI can be used in many ways to improve customer service, increase sales, and streamline business processes. Here are five benefits of conversational AI that you should know about:
Better Customer Service
The impact of AI on customer experience is already being felt by businesses and consumers alike. Thanks to the development of natural language processing (NLP), conversational AI understands human speech. This technology is constantly improving, meaning that chatbots and virtual assistants are becoming more and more accurate at understanding the nuances of human conversation.
Boost your customer service with these nifty features:
Automation– Automating simple tasks that would otherwise require the attention of a human agent, including complaints. This frees up your agents to deal with more complex issues and provides a more efficient support system for your customers.
Gather and analyze real-time customer data– You can use conversational AI to collect data about your customers’ preferences and pain points. This valuable information can be used to improve your product or service offering.
No language barriers– Conversational AI brings the power of machine translation to the customer service arena. This means that businesses can offer support in multiple languages without the need to hire bilingual agents.
Linking your conversational AI platform to a Customer Relationship Management (CRM) system provides a wealth of customer data that can be used to personalize interactions.
The CRM system stores all relevant customer information in one place, including contact details, order history, and past interactions with your business. This information can be used to create a customer profile which is then used to personalize conversations and ensure they are relevant to the customer. This not only increases customer satisfaction but can also lead to a higher customer lifetime value.
Growing your business too fast should be a good problem. You don’t want to stop growing just because your company can’t physically or affordably support more customers. But when all your agents are busy with current customers, how do you take on more without sacrificing quality?
This is where conversational AI can help. Most customer queries can be answered without the need for a human agent. Leveraging conversational AI can help you to automate simple customer interactions, freeing up your human agents to focus on the more complex queries. This can help you to scale your support function and handle more customers without sacrificing quality.
Smaller companies may find it difficult to afford the customer service infrastructure to support a large customer base. However, conversational AI makes it possible for them to offer the same level of customer service at a fraction of the cost.
Lower Operational Costs
24/7 availability is a costly proposition for most businesses. Staffing your customer service department round the clock can be prohibitively expensive, but with conversational AI you can offer this level of support at a fraction of the cost.
Conversational AI platforms are powered by artificial intelligence and machine learning which means they get smarter over time. This means that the more queries they handle, the more accurate their responses become. This can help to reduce the number of staff required to provide customer support and keep your operational costs low.
Easy Follow-Ups with Customers
One of the challenges of customer service is that it can be difficult to follow up with customers after they have interacted with your company. Conversational AI can help to resolve this issue by automating the process of following up with customers. This can be done using several methods, such as sending an automated email or SMS message, or by including a follow-up question in your conversational AI platform.
The value of customer service lies in its ability to build relationships with customers. By following up with customers after they have interacted with your company, you can show them that you are interested in their experience and that you value their business.
Conversational AI offers several benefits that can help businesses to improve customer service and reduce operational costs. It is scalable, affordable, and efficient—making it the perfect solution for businesses of all sizes. Whether you’re a small business or a large enterprise, conversational AI can help you to improve customer satisfaction and loyalty, setting you up for long-term success!
GPT3 is like Bitcoin that makes your Alexa and Siri look like Dogecoin! If you are reading this there is a likelihood GPT3 may disrupt your entire industry.
The originator is Manuel Araoz, but halfway through the piece he confesses that he did not write it. The article was fully written by GPT-3. He received access to OpenAI API, and was amazed at the raw power of GPT-3, after only giving it access to his homepage, a title, some tags, and a summary.
“OpenAI, a non-profit artificial intelligence research company backed by Peter Thiel, Elon Musk, … and others, released its third generation of language prediction model (GPT-3) into the open-source wild…”
So, GPT-3–Generative Pre-trained Transformer 3–generates text. It can create anything that has a language structure. You can ask it a question; prompt it to write an essay or summarize a long passage of text, translate languages, take memos. Since apps and web design are structured language, GPT-3 makes coding easier and faster.
Will GPT-3 as Marc Strassman, Founder & Executive Director at GPT-3 Society predicts, put a lot of writers out of business? That’s an open question for now, but there is no doubt that AI has the potential to add even more to information overload by producing more content than anyone can absorb. The good news for writers is that GPT-3 can generate lots of useful new ideas and back them up with facts and evidence.
What is actually occurring inside GPT-3’s programming may not be all that clear, but what it does best is harvesting text found on the internet and creating a vast “scrapbook” glued together and available on demand. The quality and durability of its end-products depend on the reader’s taste and preference.
Said one observer, “GPT-3 often performs like a clever student who hasn’t done their reading trying to bullshit their way through an exam. Some well-known facts, some half-truths, and some straight lies, strung together in what first looks like a smooth narrative.”
However, GPT-3 is a quantum step up from its previous GPT-2 version, released in 2020. GPT-2 spat out pretty convincing streams of text when prompted with an opening sentence. Compared with GPT-2’s vast 1.5 billion parameters, GPT-3 is over a hundred times more powerful with its 175 billion neural network ties at work in text generation and automated learning.
Michael Ryaboy, GPT-3 Prompt Engineer at Codebuddy in San Francisco adds a writer’s perspective to how GPT-3 will disrupt society:
“Most repetitive writing tasks such as copywriting will be in large part done by GPT-3…Similarly, a model like GPT-3 can greatly increase your writing productivity by writing for you if you are stuck… (For gaming programmers) Tools like GPT-3 will also be used to create immersive realities, as thousands of subplots for a video game can be created in minutes, and AI Dungeon already allows cohesive text-based explorations.”
Will AI-powered technology eventually become smarter than humans? Elon Musk fears that is so. He has warned that our existence as human beings could be at stake. Musk warns “that we’re headed toward a situation where AI is vastly smarter than humans.”
The operating term here is “technological singularity.” That is the hypothetical point in time when technological growth becomes so exponentially expansive that it becomes incontrollable and irreversible. The disruption and changes to human civilization, according to the hypothesis, can result in unforeseeable disruption and changes to human civilization.
Not everyone agrees with Elon Musk’s pessimism. AI pioneer Yoshua Bengio’s view is that we “are very far from super-intelligent AI systems and there may even be fundamental obstacles to get much beyond human intelligence.”
As Cofounder, Create Labs Ventures Abran Maldonado stated, “It will put the power of AI technology into the hands of more creative and mission driven communities outside of tech. This technology has lowered the barrier to entry and will allow new groups to enter the space and stay focused on the problems they are trying to solve.”
And according to the CEO of OpenAi, Sam Altman, all the hype about GPT-3 is “too much.”Yes, he agrees, “AI is going to change the world, but GPT-3 is just an early glimpse.” He identifies three main impediments to AI taking over everything:
1. AI is hugely expensive to use because of the vast amount of computing power needed to do its work. So, the cost of using it could be well beyond the budget of smaller organizations.
2. GPT-3 is a “closed” or “black-box” system. OpenAI has not revealed full details of its algorithms. So, if you rely on a technology to answer questions or create produces, you can’t be entirely sure how those answers or product solutions came about.
3. The output is far from perfect. GPT-3 can handle tasks like creating basic apps and short texts, but often tends to deteriorate and produce gibberish when tasked to produce something longer and complex.
How GPT-3 will disrupt everything else
Mobile App developers are already leveraging GPT-3 to do some amazing things with very little effort beyond plain language requests. Some examples:
Generating web and app design code based on text descriptions.
All that design code is already there. Developers can simply describe what they want, like “a layout that contains 3 buttons with a random color.” Watch this stunning display of GPT-3s plain language coding on this YouTube video.
Getting medical advice and answers.
One medical student in the UK used GPT-3 to answer medical and health care questions. His program gives correct answers to plain English questions as well as the underlying science and biology.
Converting legalese to plain language, and vice versa.
The law is one of the most text-driven professions. There are GPT-3 apps that can write pleas, motions, and other complicated legal documents and translate their text back to understandable English. For example, “my landlord neglected the property,” becomes “The Defendants allowed the real property to fall into disrepair…”
Finally, will GPT-3 send Siri and Alexa packing?
Probably not anytime soon, Michael Ryaboy believes that “Siri and Alexa do their job well. They are designed to allow you to do tasks through speech and not to maintain engaging conversation.” Until someone comes up with a better idea that Apple and Amazon are willing to throw out those top performers, they will probably be around for a while yet.
Let Colure help you design your mobile app and mobile app marketing
So, where do you fit into all that disruption? If you’re an innovative app developer or business owner and want to tackle some of our world’s most pressing challenges and harness AI to make everyone’s life better, contact us today. Colure’s Mobile App Development Team can get you going on your next projector to be interviewed and featured in our next series of “Project Venus.”
Artificial Intelligence (AI) has been a growing field for decades, but the uprise in virtual assistants in the home has opened a new channel of advertising. With it comes new challenges. Virtual assistants, like Apple’s Siri or Amazon’s Alexa, give consumers a hands-free, hassle-free way of looking up information, keeping track of their plans for the day, or even trying new recipes. But the marketing industry has been hit hard by consumers’ new ability to make purchases or browse the internet without being exposed to a traditional advertisement.
AI brings both benefits and pitfalls to the marketplace. Marketers have new tools at their disposal, but they’ve also been given quite a few hurdles to jump through.
Pros of AI:
Virtual assistant devices offer better, more precise data that’s willingly volunteered by consumers. For example, Amazon gets detailed, individualized data with every task Alexa takes on.
AI creates a discrete form of advertising that doesn’t feel like a marching band of business owners trying to sell you their products. For example, ask Alexa to buy you a soda, and she immediately suggests the top two products, one of them being a 24-pack of Izze Sparkling Juice drinks. Izze drinks are getting quick advertising to interested customers disguised as a casual conversation. Consumers don’t recognize advertising as easily in this new and unmarked territory.
Now that consumers are able to order a new product or search something on the internet without even pushing a button, the emphasis on digital marketing is threatened. Desktop and mobile devices have been the biggest platforms for reaching consumers. Only time will tell how AI will modify the relationship between customers and new businesses.
AI devices are always listening to all sound sources in the home, waiting to be activated. AI marketing is supposed to be the next big leap in marketing, but what information is gathered, how, and what happens to that data? What price are customers willing to pay for those advancements. Privacy in our homes is guaranteed by the Fourth Amendment to the U.S. Constitution. Will consumers give up that right by agreeing to a software licensing agreement? Sometimes, with no marked path to follow, a fresh line will need to be drawn when it comes to what is ethical and what is business-savvy.
AI emphasizes the importance of Search Engine Optimization (SEO) more than anything. Recommendations by virtual assistants like Alexa and Siri are based on the top results in search engines. Makingsure that your service or product is at the top of the list will allow your business to wedge its way into those recommendations. AI management of various details in our lives can be a great asset. The question becomes, “what will be the cost of that growth?”
Artificial intelligence (AI) is the use of computer systems that perform tasks that normally require human intelligence, such as visual perception, speech recognition, decision-making, and translation between languages. Artificial intelligence allows big data sets to be analyzed, segmented and filtered while also gaining the meaning behind them.
AI maximizes data and customer targeting. Most digital campaigns implement data in a broad way. They will identify users who fit a profile and send a mass campaign their way. This type of marketing will target a vast amount of people who may no longer interact with that profile or no longer identify with that profile.
If a retail chain wants to promote their newest pair of basketball shoes, they may target their entire sports audience. Yet, not all of these customers are basketball affiliated. By marketing this product to the all-sports sect, the business would be wasting its time marketing to customers who aren’t interested in the product.
The use of artificial intelligence is able to target specific users. By examining who engaged with the basketball shoe ad, artificial intelligence is able to predict who will engage with similar campaign ads.
In order to keep up with the increased efficiency of the digital age, artificial marketing is necessary to keep digital marketing consistently relevant. The use of artificial intelligence allows marketers to spend their time more wisely by managing campaigns rather than worrying about crunching numbers into data. As digital marketing continues to expand so will artificial intelligence.